Sterling McCall Ford

David was exceptional! I would recommend to everyone. David took care of everything very professionally. A great assett for Sterling. I would recommend to everyone. David took care of everything very professionally. A great assett for Sterling. More

I can’t say enough good things about the service and the treatment I received at your dealership. Big thank you to Gerry Quick for doing everything possible to make my service visit as smooth and quick (no treatment I received at your dealership. Big thank you to Gerry Quick for doing everything possible to make my service visit as smooth and quick (no pun intended) as possible. More

Service manager was courteous and professional, received my car on time. He explained what is expected to be done and gave me a time estimate. I received a call from him the car was ready. my car on time. He explained what is expected to be done and gave me a time estimate. I received a call from him the car was ready. More

Reasonable turnaround in determining the cause of the maintenance issue. Completed mileage related maintenance at an acceptable cost. maintenance issue. Completed mileage related maintenance at an acceptable cost. More

excellent service experience, very polite and knowledgeable. looked up my service history and was able to provide accurate information for my truck. the technician was able to quickly diagnose th knowledgeable. looked up my service history and was able to provide accurate information for my truck. the technician was able to quickly diagnose the issue. More

Keep up the great work! I very much appreciate all the time and assistance regarding my car. I very much appreciate all the time and assistance regarding my car. More

Always exceeding my expectations. Always a pleasure. Irvin G. Always provides excellent customer service. A+++++ Always a pleasure. Irvin G. Always provides excellent customer service. A+++++ More

Do Not take your car for service here. I do not recommend this service department. I do not recommend this service department. More

Exelente atención y una buena recomendacion laura excelente persona nos vamos satisfechos con la atencion excelente persona nos vamos satisfechos con la atencion More

Received an email invite from this Ford dealership, Sterling McCall offering a complimentary 5000 mile check up. First let me say that my allocated service advisor, Angela Taylor was friendly and preci Sterling McCall offering a complimentary 5000 mile check up. First let me say that my allocated service advisor, Angela Taylor was friendly and precise. But here are the issues: - the invite did not appear in Angela’s system, though to be fair she did honor it when I produced the email. - I had a wing mirror issue and asked that the service personnel take a look. Angela agreed and I left the car with them. - I received a text two hours later that the car was ready. When I arrived to pick it up, Angela was on her well-deserved lunch break. Her colleague (don’t know his name) handed me keys and paper work. It was clear that the wing mirror issue had not been attended to. I went back inside and explained that I had an agreement with Angela to check it out. His reponse was, “I don’t know anything about that.” Told him that never the less it was an agreement I had with Ford Service. He repeated his infuriating, “I don’t know anything about that..” and suggested that I wait for Angela’s return or come back tomorrow. I asked him to call Angela to establish her intentions. He told me he would never disturb his colleague at lunch and offered no solutions besides just waiting an indeterminate amount of time. I was about to be late for a school pick-up. - I asked for a someone in authority but just then Angela returned. When asked about the wing mirror she immediately admitted she forgot and apologized. I remarked that her colleague was rude and unhelpful, at which point a third colleague piped in that I was the rude one. My issue is not that Angela forgot. That happens. My issue is her colleague’s arrogant, indifferent and entirely unhelpful approach to a very minor issue. - Angela went to check if the mechanics had a moment, because I suspected it was a very quick fix. They did not and Angela asked me to return the next day. - When I got home, I found a YouTube video on the issue and fixed it myself in less than two minutes. - I have a receipt that says “top up all fluids”, three days later my car ran out of windshield washer fluid. More