Is it possible to give less than 1 star? I have tried to reach Rodney Crow, the GM, and he doesn't even take your calls or respond to your emails.
AVOID Sterling McCall Ford ("SMF") at all costs.
I just mailed letters to Ford Motor Company Board of Directors, along with Mr. Ford and Mr. Farley. I also sent a similar letter to the CEO of Group 1 Automotive, Mr. Hesterberg. Awaiting a response.
I brought my truck in over the summer to have a few things fixed and while there, asked them to update my NAV system. It was time so why not, right?
Big mistake. They allegedly updated the NAV system, and it has yet to work right since.
I brought it in again to look at the NAV, and they said they didn’t see any problems.
Since that time, my NAV has again been acting up and I have been trying to schedule an appointment to bring my truck in to get the NAV system corrected. I called the old service advisor I had used and apparently she is no longer with SMF. Then I emailed a Daphne, who said she would get back to me in a couple of days. After a week, I emailed Daphne again and no response. My NAV was working some days and other days, well, I have a few photos to show the proof.
I called on a Friday (12/18/20), and asked to speak to the service manager. I was quite upset, but it was the holiday season so I thought that I would take it easy and try to maintain a calm demeanor. I was connected to a Tristan and was told he was the service manager. I told him my issue and he said we needed to schedule an appointment for his guys to look at it but that it wouldn’t be more than a couple of hours. I asked what or when was the best time and he said let’s do Tuesday morning, and that I needed to have my truck there by 8 am and it I would have it back by lunch.
When I walked in at a couple minutes ahead of 8am, I asked for Tristan, who didn’t have any recollection of our phone call or appointment or even remember my name. I get that SMF services hundreds of vehicles a day, but if you set an appointment, I would think one would remember it. I was passed off to Sean Lopez at that point, and I will tell you, so far he is the only person with any sense at SMF. He did tell me that I should be able to pick up my truck at 4pm - Really? When I was told by Tristan the Service Manager it would be a couple of hours? Not only is that inconsiderate it is also disrespectful of my time. At least Mr. Lopez was trying.
I get to SMF at 4 and about 5:15pm Sean pulled my truck up, I got in to check the NAV system and it did not register any of my touches on the touch screen. I immediately walked back towards the service advisor area and Sean met me at the door. I asked him to come and sit in the driver seat and see if he could get any touch commands to register. It was about a 15 second delay. My truck had not been turned off yet. After that, it appeared to be working just fine. I pulled out of the parking lot and that is when the NAV stopped working properly. I called Sean and left him a VM message. I do not believe your service department did anything with my NAV system. It did not do this until the update had happened.
The only reason I have been using SMF is that I already paid to have the NAV system repaired.
I have called and emailed and NOTHING! I got 1 phone call telling me that Rodney Crow had COVID and he was out of the office for no telling how long.
No other attempts to do anything - SMF took my money and basically ran. It was a highway robbery because I paid for something and they haven't provided the service.
STAY AWAY FROM STERLING MCCALL FORD!