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Sterling McCall Ford

Houston, TX

Overview
Reviews
4.6
433 Reviews
Call Dealership (281) 588-5000

6445 Southwest Freeway

Houston, TX

77074

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Showing 433 reviews

November 16, 2023

Went in needing a new battery. Mark helped out a lot and showed me where I had enough reward points to help pay for the battery and service. He gave an estimated time for completio More

by Ron V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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Nov 18, 2023 -

Sterling McCall Ford responded

That's fantastic! Mark provided a helpful and efficient service. Having reward points to offset the cost of the battery and service is a nice bonus. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 18, 2023 -

Ron V responded

I made a mistake. The gentleman who helped me was Erik. My apologies.

November 16, 2023

Everything seemed fine until I got home and took a look at my new battery. What I discovered was that one of the nuts holding the battery down was missing, and the shroud covering the positive terminal was More

by MJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nguyen
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Nov 18, 2023 -

Sterling McCall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Sterling McCall Ford responded

Thank you for your feedback about the poor service visit you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com

November 15, 2023

Always go to David Nguyen as he is knowledgeable, trustworthy and very professional to work with. More

by Mike Sarfati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Nov 16, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that David provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

They have an excellent service representative or manager in Irvin Gonzalez. Always very thorough and courteous. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
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Nov 18, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Irvin provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Miguel is very professional. He’s a great asset to SM Ford. I’ll stay bringing my Truck to him. More

by Nilson_rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Otero
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Nov 16, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Miguel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

My customer service manager is the absolute best! I always feel welcomed and David always makes the process painless. More

by coolbreeze0406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nyguen
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Nov 11, 2023 -

Sterling McCall Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 08, 2023

Reneé was helpful and communicative throughout the whole process. I was well informed about the process and changes in my car. More

by Maria Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee
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Nov 10, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that Rene provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

Every time I go to Sterling McCall for service, I am treated with professional respect. David Nguyen kept me updated on the issues, the necessary repairs, and the cost. Everything was done in a timely m More

by Renwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Nov 10, 2023 -

Sterling McCall Ford responded

Thanks a million for the glowing review! 🌟 We're delighted to hear that David Nguyen and the team at Sterling McCall provided you with professional and respectful service. We appreciate your recommendation, and we look forward to welcoming you back for any future service needs. Safe travels until then! 🚗😊

November 08, 2023

It was a excellent experience at ford today they managed to fulfill all of my auto needs and the customer service was amazing More

by QuMonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Troncoso
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Nov 10, 2023 -

Sterling McCall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 07, 2023

Great service! David took great care of my truck as well as Aaron. Would totally recommend this place for all your auto maintenance needs!! More

by rleonard1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Aaron
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Nov 09, 2023 -

Sterling McCall Ford responded

It's fantastic to hear that you had a great experience and that David and Aaron provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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