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Sterling McCall Ford
Houston, TX
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 433 reviews
August 15, 2023
I worked with Marquise and he was absolutely fantastic. Super helpful and made the process easy and fun. Could not have asked for a better experience! Super helpful and made the process easy and fun. Could not have asked for a better experience! More
by chelsitatx
Employees Worked With
Marquise Anderson
August 14, 2023
David Nguyen was my advisor and he made sure I understood what needed to be done to my vehicle and suggested to me what was best and told me why that suggestion was made. He also listened when I mentioned my what needed to be done to my vehicle and suggested to me what was best and told me why that suggestion was made. He also listened when I mentioned my concern about cost and when I went to pick up my vehicle he said an interest free payment plan was an option. Davis was polite, courteous, listened thoughtfully, and responded appropriately. More
by schambers03
Employees Worked With
David Nguyen
August 09, 2023
Good customer service. Was very satisfied with the entire process. Team is very helpful, I will definitely be back in the near future Was very satisfied with the entire process. Team is very helpful, I will definitely be back in the near future More
by Marcelin
Employees Worked With
Marquis
August 03, 2023
I have an amazing experience with your service department! David Nguyen helped me with an issue that another dealership could not get right so I gave up on them and decided to give Sterling McCal department! David Nguyen helped me with an issue that another dealership could not get right so I gave up on them and decided to give Sterling McCall Ford a shot. Boy am I glad I did! David had a full multi-point inspection done in my vehicle and found a few other things that needed to be addressed. Thankfully I had the extended warranty and the ones that were covered were charged at $0!!! And the other issues where regular recommendations for service. I use this vehicle for work and so I gladly took them up in the recommendations. I will absolutely be back and this is now new go to dealership. Thank you David for looking out for me and keeping me informed as the process went on. He gave me a realistic timeframe and delivered ahead of schedule!!! More
by zamboni411
Employees Worked With
David Nguyen
August 02, 2023
I purchased a used Jetta about two weeks ago. During the buying process, my credit was ran without my permission and the cabinet that stores the car keys was locked for the night. Due to this pro During the buying process, my credit was ran without my permission and the cabinet that stores the car keys was locked for the night. Due to this process, they were unable to confirm if a second key was available. I received confirmation the next day that a second key was not available however, they would get one made for me. To date, I still don’t have a key. Also, my change oil light came on after day 3 of ownership. This car was apparently certified through Ford. I have asked for the service records on the oil change and have yet to receive them. I am very dissatisfied with the service that I have received from this dealership and would not recommend them to anyone else. More
by Shayla
Employees Worked With
Several
