Sterling McCall Ford

Call the dealership around 9:00 a. m. on May 30th let the internet sales manager Brian Frank no I wanted to buy the 2013 Cadillac SUV we agreed for me to be there at noon to purchase a m. on May 30th let the internet sales manager Brian Frank no I wanted to buy the 2013 Cadillac SUV we agreed for me to be there at noon to purchase a vehicle when I got there Mr Frank and I agreed on $8,400 out the door I signed the paperwork we shook hands it was a done deal then he went to go pick up the vehicle at one of his other dealerships 30 minutes later I'm getting a phone call that the vehicle was sold what do you mean the vehicle was sold it was already sold to me I don't understand how this can happen this dealership cannot be trusted don't buy from the steelership you don't get anything I'm very disappointed I went into the dealership yesterday with $10,000 cash and left with nothing More

Dishonest, rude and unethical people, stay away there are better place to spend your money. better place to spend your money. More

David Nguyen was rude and dismissive of me from the get-go. I brought my truck in because of some strange warning lights. It’s under a bumper to bumper warranty so should have been no hassle no pay. Al get-go. I brought my truck in because of some strange warning lights. It’s under a bumper to bumper warranty so should have been no hassle no pay. Alas, he calls this small Pedal Commander throttle modulation device an “engine tune” and refuses to work on it. I ask if they can just unplug the tiny device from the pedal and fix it. They say no, forcing me to drive over and unplug it myself. I get there and unplug it, only to be told that if they detect “any trace” of it, they will charge me full non-warranty repair price. I ask if they can just check it again and tell me if there is any record of the device, and he accuses me of “wasting the mechanic’s time” and says no, they will charge me the full price. So much for customer always being right. Horrendous service, probably dismissive/condescending of/toward me since I was younger than him. If you get David Nguyen for your warranty service just go to Russell and Smith instead. More

Fast and courteous. Helpful syncing phone. I didn’t have an appt but was served quickly an appt but was served quickly More

Went to get oil changeNeedless to say oil change, of Went to get oil change Needless to say oil change, of course they're always trying to sell something for commission young man brought a list back ove Went to get oil change Needless to say oil change, of course they're always trying to sell something for commission young man brought a list back over $1,000 saying that my tires were bad took it to discount tires they said I had 6 months left on those tires! Liars, 2flush job $400 My mechanic $210, filter $49, autozone $24 smh More

This car dealership is a RIP off, I saw a vehicle on carfax, I went to test drive. Wanted to buy the car, wasn't expecting any discounts, didnt have time to haggle, I went in not needing any financing. carfax, I went to test drive. Wanted to buy the car, wasn't expecting any discounts, didnt have time to haggle, I went in not needing any financing. I knew there would be the tax title license ans processing charge. I didnt want any optional packages......they ADDED 4k on top of the ADVERTISED LISTED PRICE (not including TT&L) and said that they couldnt remove the additional charges. Don't waste your time with this dealership unless you call and make sure what the final price is because their advertised listed prices are very deceptive. When asked if I could take a copy of their offer home to discuss it with my son to see if he was willingly to pay more, they said no, they wouldnt even allow me to take a picture of it, why wouldn't they want me to take a picture of the price they were offering? Because it would be proof that they are FALSE ADVERTISING. The final offer given BEFORE TTL was 28k+ I would love to post proof but they didn't allow picture or copy of purchase price. My sales person was Ashley but even the manager called to verify that was the price so it wasn't the salespersons decision. My only complaint is that I told the salesperson over the phone before I went that I would be paying upfront no financing needed and once I test drove it if I liked it I would buy it, she knew and she could of told me there was a price difference BEFORE I WENT. I've bought 3 new vehicles from Chevrolet Dealerships and never experienced this, I either pay price advertised or sometimes I'm offered a lower deal. Call and get a final price over the phone if you are going to look at vehicles at this dealership. More

Manager Rodney Crow called me an idiot and threatened me when I asked for a status on a refund check that was sent to McCall Ford on 9/14th per Ford credit. when I asked for a status on a refund check that was sent to McCall Ford on 9/14th per Ford credit. More

I got my car maintenance for 10k miles. The service is good, I highly recommend Mr David Nguyen he is friendly and useful, he explained to me everything I need to know. good, I highly recommend Mr David Nguyen he is friendly and useful, he explained to me everything I need to know. More

Salesperson Lara Solis was extremely attentive and ensures all of my family needs were met and concerns addressed, A1 customer service!! She rocks it out the park!! ensures all of my family needs were met and concerns addressed, A1 customer service!! She rocks it out the park!! More

The absolute worst delearship in Houston. As a customer you expect excellent service, but do not expect that at this dealership. I purchased a vehicle two weeks ago and I'm still battling with this dealers you expect excellent service, but do not expect that at this dealership. I purchased a vehicle two weeks ago and I'm still battling with this dealership on scheduling service for my car (specifically resistall treatment for the interior of the car). It has been an absolute nightmare to speak with someone that is knowledgable or someone that can just guide me to the correct person to discuss my situation. I WILL NEVER EVER recommended this place to my friends/family/neighbors. More