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Sterling McCall Ford
Houston, TX
433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 433 reviews
October 17, 2020
absolutely terrible experience!!! I took my car in for some recalls, they advise some other work that included an oil change, well I accepted the recommendations that cost me over $1000, less than a month some recalls, they advise some other work that included an oil change, well I accepted the recommendations that cost me over $1000, less than a month pass by an my car started making a funny light grinding noise, and the oil icon will come on and go off my dashboard, my husband check the oil in my car "there was no oil" maybe a little bitty drop in the tip of the dipstick, we had to buy oil and put it on, I took it back to the Dillard and of course they said they made an oil change, well I ask how you explain no oil in my car? they couldn't tell me, I am still very livid about this, I took my car here thinking well they are professionals and trustworthy well not true, I don't know who monitors these mechanics, but will not comeback here. smh!!! More
by gjudith1215
Employees Worked With
no names
October 13, 2020
Terrible experience with this dealership’s service department. Scheduled “valet” service (pickup and delivery) due to covid, which was advertised on the sw freeway location’s website. Although the web department. Scheduled “valet” service (pickup and delivery) due to covid, which was advertised on the sw freeway location’s website. Although the website does say you should call to confirm the availability of the service, I did so and was told by two different representatives at the call center that it was available at my address. In fact, the appointment was scheduled for valet service and I received a confirmation email indicating that they would pick up the car at my home address and return it to the same address after the service was completed. On the morning of the appointment, my brother called about an hour before the scheduled pickup to ask my assigned “service advisor” a few questions. He was told that my service advisor was unavailable because he was busy assisting another customer. However, the service department rep that answered the call was able to answer his questions and also confirmed that my service advisor would call before leaving to let me know he was on the way to pick up the car. The appointment time came and went and nobody ever showed up. About an hour after the scheduled time my brother called to check on things, thinking they may have just been running late with their appointments. To our amazement, my brother was told that this location does not offer pickup and delivery (“valet”) service at all. When he asked if he was speaking with my service advisor he was told that he was not and that my assigned service advisor was not even at work on that day (contradicting the information he had been given an hour earlier about him being “busy helping another customer”). My brother then asked “so you are telling me that although valet service (pickup and delivery service) is advertised on the website for this location, and although the call center confirmed it was avaiable at this location, and although a confirmation email was sent indicating same and that the car would be picked up at the agreed upon appointment time, you do not in fact offer this service at all.” The response: “Yes.” There is no excuse for this level of ineptitude and/or deception. They were not even curteous enough to give me a call to say that they were not coming. After the fact, I did notice an extremely ambiguous email which had been sent about an hour before the scheduled pickup time. It started out by appearing to repeat that they were coming at the scheduled time, then near the very end stated that the appointment had been “modified” with no further explaination whatsoever. It was initially assumed that they may have at first scheduled the appointment as an in-person appointment by mistake and were confirming that it had actually been scheduled for pickup and delivery (thus, the “modification”). In any case: (1) They should not advertise a service they do not offer. (2) The call service staff should either be competent enough to know whether a given service is available at a given location or honest enough to provide the customer with the correct information (whichever applies in this case). (3) In the event that the problem was due to ineptitude on the part of multiple staff members (which frankly seems difficult to believe-seems more likely a variation of “bait and switch”), they should at least expend the minimal energy necessary to call the customer to personally notify them they are not coming and to expain why. Several hours after the “no-show” we called the company and asked to talk to the service manager. Predictably we were told that the service manager was not available. We requested tha the service manager return our call, and, also predictably, they never did. More
by incensed customer
Employees Worked With
Don’t know. Each call was a different person. Did not know there was a reason to take names untill it was too late.
October 08, 2020
Sterling mccall ford are untruthful, advantage taking, disregarding, uninformative, disrespectful, and thieves. From the service desk, to the head hauncho! Dont believe or trust them. Also they send the s disregarding, uninformative, disrespectful, and thieves. From the service desk, to the head hauncho! Dont believe or trust them. Also they send the same response to every review. Dont fall for it. They simply dont care! More
by Slaminsam68
Employees Worked With
Daphni pierce, Alvin blaker
August 08, 2020
My 2016 Mustang has been at Sterling McCall Ford for a total of six days with an intermittent engine computer problem. The car is still in warranty. Today they told me they couldn't help me and instructe total of six days with an intermittent engine computer problem. The car is still in warranty. Today they told me they couldn't help me and instructed me to come pick up my car. I've been polite with them throughout, but firm. I've purchased three cars from them, but never again. Ford customer service is completely useless. I love my Mustang, but I'm going back to the imports. Don't shop at Sterling McCall dealerships. More
by DonIsntHappy
Employees Worked With
Alvin Blaker
June 04, 2020
When people want the sales they are aggressive , but lack of response after the sales, Ford dealership on US 59 is horrible!!!! Calls are never returned or texted with answers!!! Sterling Mc Call sales lack of response after the sales, Ford dealership on US 59 is horrible!!!! Calls are never returned or texted with answers!!! Sterling Mc Call sales need work !!! More
by labadieboss
Employees Worked With
Ahmed
May 29, 2020
I was duped! I believe in Buyer Beware. Buyers need to do their due diligence and Sellers don’t need to disclose everything they think or know is wrong with the v I believe in Buyer Beware. Buyers need to do their due diligence and Sellers don’t need to disclose everything they think or know is wrong with the vehicle. BUT they do need to answer questions honestly when asked and paperwork that is part of the transaction needs to be truthful and correct. I purchased a used Ford Expedition from Sterling McCall “As-Is” which means that Sterling McCall is under no obligation to fix things once the transaction is complete and the vehicle leaves the lot. This is not however a license to engage in fraud, which is what they did…read on! The first thing I asked after the test drive was “Has the vehicle been inspected?” I was told that is had been inspected. Specifically, the Salesman said “We don’t put vehicles on our lot unless we inspect it first. Sir!” It is in quotes because that is what he said. I requested a copy of the report and moved to the next step, financing. The Finance Manager handed me a document that he told me was the inspection report for the vehicle. I reviewed the document carefully and it showed that the vehicle had been thoroughly inspected by the dealership. All the major systems, including AC were checked as functional. I asked for a copy of the report and was told by the Finance Manager that it would be provided as part of the file associated with the sale of the vehicle. Specifically, the Finance Manager said “Of course, of course, no problem, I’ll add it to the file.” Well, I found out later that he did not add it to the file, and I did not notice that the Inspection Report was not part of the documents I received at closing because I did not recheck the file before I left. My bad, I guess. Over the next couple of days I noticed there were a few issues with the vehicle, like the AC was not cooling. I also noticed that the passenger seat squeaked when driving. I moved the seat and saw that the bolts that hold the seat in place were not fully tightened to the floorboard. In fact, they were barely threaded. I had the AC checked by my mechanic because I thought it might just be low on Freon which is an easy fix. I was told by 2 mechanics (just to make sure) that parts were missing. Based on this information, the only conclusion you can reach is that there is that the dealership never inspected the AC prior to the sale and the inspection report was forged. This is not a case of “It must have broke after you left…” The unit could not work in it's current state of missing parts. Full disclosure again, it was cool the day I test drove the vehicle and I relied on the inspection report as full disclosure of the condition of the vehicle to close the sale. I returned to the dealership and was told that they could not fix any of the items (there were a few others) because they were not safety related issues. The bolts being loose on the passenger seat are not a safety issue. Really? Wanna go for a ride?? I told the General Sales Manager that I was given a copy of the inspection report for the vehicle and all major systems, including the AC, were checked as functioning. Before even discussing any of the issues I had mentioned, she asked for the Inspection Report. It was almost too quickly, like she knew something I did not. Sure enough when I checked the file there was no inspection report. I met with the Salesperson and finally the Finance manager involved in the original transaction. They both claimed that they had no idea which document I was referring too and that their vehicles only receive a safety inspection. I realized at that moment that they had a system in place to defraud people so why frustrate myself asking for an honest answer from dishonest people. There is a pattern and practice at Sterling McCall to lie to customers by providing documentation that the used vehicles are fully inspected when in fact they are not. I learned my lesson. Get every vehicle independently inspected because people lie. And spend your money with someone who values honest dealing. Sterling McCall does not. More
by S22
Employees Worked With
Peter Tosh
April 15, 2020
I have no complaints! I had a problem with my trick! I took it in to Drew. He found out what the problem was and fixed it! I have no complaints he did a good job in a timely manner! I recommend him! He’s took it in to Drew. He found out what the problem was and fixed it! I have no complaints he did a good job in a timely manner! I recommend him! He’s awesome! More
by htracie2
Employees Worked With
Drew pierce
February 22, 2020
Went there yesterday 2/21/2020 after seeing a great deal online. I clicked the “schedule my test drive.” Ahmed texted me and said it was ready to look at. When I get there, they “can’t find it” but do I wan online. I clicked the “schedule my test drive.” Ahmed texted me and said it was ready to look at. When I get there, they “can’t find it” but do I want to look at something else. I asked if I can get the same price on another one but they say the price is only available on the one they can’t find. SCAM, Bait and switch scam. Don’t waste your time with this dealership and especially don’t waste your time with Ahmed. VIN #: 1FTEW1E43KFD14005 Stock #: KFD14005 Status: In Stock More
by a w
Employees Worked With
Ahmed
December 04, 2019
My experience with Ford and now Sterling McCall has been nothing short of horrible. Not only have there been 3 recalls on my car but when I dropped my vehicle off to get the recall work done , I was told th nothing short of horrible. Not only have there been 3 recalls on my car but when I dropped my vehicle off to get the recall work done , I was told that now I have to come up with an additional $500+ to fix something that is a result of the horrible vehicle Ford created. I will never purchase a Ford again and the people that work in the service department are complicate in their actions. Not only did they string me along for 3 days before the news was broken , they then extended the work an extra day(so far). Stay clear of this establishment if you want fair treatment. UPDATE , sitting in the lobby they have now told me that my transmission recall work and now my warranty do not cover all of the work done on my vehicle and now they want $800 and lowering it to $500 would be "helping" me out. The service agent of the day(Jerry Quick) is now saying if I put a negative review online they definitely make me pay the higher amount that I did not agree to. Do not deal with this company unless you are willing to fight them to do the right thing. Horrible dealership service experience. Jerry Quick was today's service advisor, my 3rd in 3 days and they have all told me something different. More
by bjkjr24
Employees Worked With
Lisa and Jose
November 02, 2019
I’ve never dealt with such an unethical car dealership as Sterling McCall Ford. I truly thought this would be the easiest sale they had all week. I already knew the vehicle I wanted, which they had in stock Sterling McCall Ford. I truly thought this would be the easiest sale they had all week. I already knew the vehicle I wanted, which they had in stock. I submitted my “accelerated” financing application online, provided them with the information for a $500 deposit so I could make sure they held it for me for a few days. First bad feeling was when I asked if they could provide me with the pricing to ensure they would honor their internet sales price. They said they couldn’t because it was the end of the month and when I came in at the beginning of the next month they could change. I brushed it off and still moved forward. My husband and I arrived today and we got our second bad feeling. They had moved the vehicle I wanted to the showroom floor and they wouldn’t move it outside so I could drive it. They wanted me to speak to financing first. When the finance guy came out with the numbers, the payment was literally $250 more a month than the internet pricing that was quoted AFTER they ran my credit. After much debate, including some very shady pricing (at one point he claimed we’d have to pay a local sales tax, which is NOT true) we chewed them down within $20 of what we wanted to pay - but get this, they still would not allow us to drive the vehicle until financing had been completed. Outrageous! We walked! More
by TSquare
Employees Worked With
Megan, Ahmed
