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Sterling McCall Ford

Houston, TX

4.6
446 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 446 reviews

April 08, 2025

My problem - ground fault was not corrected. I dropped vehicle before 8 AM and was released 2:30 PM and Angela Taylor was the check in technician. The shop tech worked on problem for 4+ hours. More

by Rbrink3554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Taylor was my main contact
Apr 12, 2025 -

Sterling McCall Ford responded

Mr Brink, Thank you for binging this to my attention. I will make sure you get the most experienced tech to remedy your concern. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com

April 07, 2025

Irvin Gonzalez was excellent service advisor and your dealer(Stering McCall Ford) was good service More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin Gonzalez
Apr 10, 2025 -

Sterling McCall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2025

Service department was terrible , no communication or urgency to get my vehicle back to me. My truck was getting worked on for over 20 days, just to receive it and still hear an issue. More

by anammtz8883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Taylor
Apr 07, 2025 -

Sterling McCall Ford responded

I’m sorry we weren’t able to meet your expectations. We will use this as a learning experience. Please let us know if we can assist you in the future. Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com

April 02, 2025

Sterling McCall Ford Service Center takes great care of my vehicles. I’ve been using them for 15+ years. Aaron and David are extremely helpful and knowledgeable. They are very trustworthy and honest. I nev More

by Rleonard67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Aaron
Apr 05, 2025 -

Sterling McCall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Aaron and David the team here at Sterling McCall Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 02, 2025

I am most grateful to Sterling McCall Ford. Although I have a Jaguar they were able to perform excellent service to affordable price. I highly recommend Sterling McCall Ford. More

by Strom_anders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Apr 06, 2025 -

Sterling McCall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2025

My salesman Brian was amazing. He helped me out a lot and was very welcoming. However the man with the financing department was horrible. He was rude and made the whole buying of t More

by katelyndawdy2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Frank
Apr 01, 2025 -

Sterling McCall Ford responded

Thank you very much for your business and the kind words regarding Brian. I am terribly sorry that your experience, with our Finance Manager, did not meet your expectations. I will personally meet with the entire finance team and use this as a learning opportunity. Please let me know if I can assist further. Thanks again and have a great day!!! Best regards, Rodney Crow General Manager rcrow@sterlingmccallford.com

March 28, 2025

David my service rep is always so helpful and I trust him to take of all my car issues. More

by ibangelicone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Mar 29, 2025 -

Sterling McCall Ford responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

David N has always been my service rep and has taken care of all my car issues. He has great communication with letting me know what needs to be serviced and has exceptional customer service. This is why I a More

by ibangelicone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David N
Mar 29, 2025 -

Sterling McCall Ford responded

Hello, we're happy you found David to be so supportive during your experience here at Sterling McCall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

The service rep David, did a through review of my car and checked Ann of the recalls and found a few problems and additional recalls. The work was completed quickly and correctly. More

by janvogel2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
Mar 30, 2025 -

Sterling McCall Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

March 27, 2025

Great communication, exceptional customer service, and friendly staff. If you need a new car then go see Brian Frank!!! More

by Elese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Crow and Brian Frank
Mar 28, 2025 -

Sterling McCall Ford responded

Hello Elese, thank you for your kind review; we are happy to pass along your comments to Brian here at Sterling McCall Ford! We are always more than happy to assist you if anything else comes up. Take care!

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