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Sterling McCall Ford

Houston, TX

4.6
459 Reviews

6445 Southwest Freeway

Houston, TX

77074

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Showing 459 reviews

January 09, 2025

Friendly staff good coffee water easy to get 2 they work with you with price More

by ivchiwas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Hill
Jan 10, 2025 -

Sterling McCall Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2025

Appointments early in the morning for an easy service doesn't mean your car will get like at that day.. More

by jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Jan 09, 2025 -

Sterling McCall Ford responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Rodney Crow General Manager rcrow@sterlingmccallford.com

January 06, 2025

Came in today without an appointment…the service was still quick…and even got a free car wash…oil change and tire rotation in about 90 minutes…thanks More

by direct_jfreeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Gonzalez
Jan 08, 2025 -

Sterling McCall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2025

Good Customer service For sales women Sayra, car very clean . Clean location , good price and good price More

by acontreras
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sayra
Jan 06, 2025 -

Sterling McCall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 04, 2025

I bring my Mach E for service here and Eric Gonzalez is an EV specialist very knowledgeable and honest. More

by srinivas.ayilavarapu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonxalez
Jan 05, 2025 -

Sterling McCall Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2025

Excellent Customer service, my vehicle was delivered to my house. Brian went over the vehicle’s functions with my wife. Sales staff and manager were very professional. More

by 20cobra01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lalo, Amenda, and Anthony , Jason Weeks
Jan 05, 2025 -

Sterling McCall Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 30, 2024

Friendly staff and accommodating amenities at the dealership make waiting for your vehicle service a comfortable experience. More

by raymond-02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick, Irvin, and David Nguyen
Jan 02, 2025 -

Sterling McCall Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2024

Terrible from the word go. I called the service receptionist quoted one price. For an oil and filter change and there wasn’t any confusion about the vehicle she knew exactly wh More

by Ballslammer@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley? I think they quoted a price on the phone turned out to not even be anywhere near close to actual price charged., Jason Weeks
Jan 01, 2025 -

Sterling McCall Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Rodney Crow General Manager rcrow@sterlingmccallford.com

December 27, 2024

Great VIP experience! I was well treated with no hassle. Manager, sales and financial were all great to work with. More

by elliscanyon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
Dec 29, 2024 -

Sterling McCall Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

The guy that help me has a good customer service I would go back just for him More

by rdereyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Weeks
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