Sterling McCall Honda

It took 2 hours for a simple car inspection. A little more transparency would have been nice when I checked in. Had I been told it would take that long for an inspection, I would have gone som A little more transparency would have been nice when I checked in. Had I been told it would take that long for an inspection, I would have gone somewhere else that would have done it quicker. More

I'd give this 0 stars if possible. 2 stars because I personally skip over the 1 star reviews. I called Sterling McCall Honda on friday 4-11 and scheduled an appointment with salesman 2 stars because I personally skip over the 1 star reviews. I called Sterling McCall Honda on friday 4-11 and scheduled an appointment with salesman Ty P. about a 2021 Honda Accord Sport. I told him I was pre-approved and I was going to buy the car on Saturday 4-12. No problem. He sent me the link via text to confirm the appointment for 11am. We arrived at the dealership around 11:15am Saturday morning due to Houston traffic and was approached by 2 different salesman about the car. Ty was nowhere to be found and upon speaking to the second salesman I was told that he left early. Again, no problem. I was working with Miranda (I think that was her name), and everything was going well. We looked at the car, I took it for a test drive and all was good. I was in the middle of negotiating and signing the OTD price and about to go to financing when I was told that the car I was buying was in the process of being sold by another used-car salesman because they got there first. I drove 1 1/2 hours with my 18 month old to purchase this car. EVEN MAKING A RESERVATION THE DAY PRIOR I was basically told I'm SOL. A 3-hour round trip plus my time wasted at the dealership. They offered 2 other cars that I wasn't interested in so naturally I declined. Excuse my language but this is xxxxxxxx. This was very poor management and one of the worst experiences I've had at a dealership, and I buy a lot of cars so that's not good. Sterling McCall Honda will NOT be getting my business, nor will any of their sister dealerships and hopefully my reviews I will be writing will deter others from shopping with them as well. I'm sure this review will be followed up by some xxxxxxxx response from their "GM, Kim Eddy" but the damage has been done. "I'm sorry for your bad experience with SMH, but please reach out again so we can try to earn your business back" lmao. Never. There are too many dealerships a lot closer to my residence to bother with some lying, flaky xxxxxxx. And if I start receiving spam texts and emails Sterling McCall Honda will have a lawsuit on their hands. More

had no issues. comminucation was on point. although i had an appointment, it took a couple of hours but not too shabby comminucation was on point. although i had an appointment, it took a couple of hours but not too shabby More

They were able to fix my tire same day after it was towed after 5:30. So grateful they were able to accommodate. after 5:30. So grateful they were able to accommodate. More

Juan is very helpful. Hes been really there to help out the customers. I really appreciate him Hes been really there to help out the customers. I really appreciate him More

Appointment right on time. Used great coupon. Car washed. Facilities clean. Service man knowledgeable and polite Used great coupon. Car washed. Facilities clean. Service man knowledgeable and polite More

Professional, timely and reliable work. I plan to always bring car here for service. Definitely! I plan to always bring car here for service. Definitely! More

I have been going to Sterling McCall Honda for at least 20 years I have bought many cars from them and I get my cars serviced only there. My service advisor is Jesse Ybarra great service! 20 years I have bought many cars from them and I get my cars serviced only there. My service advisor is Jesse Ybarra great service! More

Great service and value for the work on my vehicle. I felt comfortable with the experience. I felt comfortable with the experience. More

Roberto was very nice, friendly and welcoming. I had been shopping online for about a month and knew what I wanted, so he had it right up front for me to test drive. I had been shopping online for about a month and knew what I wanted, so he had it right up front for me to test drive. More