Sterling McCall Honda

Service rescheduled to Saturday because time wasn't available to address my issues. Saturday i drop my car at 9:20am. Specifically requested battery to be replaced when handing keys off to Angel (Servi available to address my issues. Saturday i drop my car at 9:20am. Specifically requested battery to be replaced when handing keys off to Angel (Service Rep). Received video of inspection, identified blown fuse to fix windshield wiper fluid issue. Part unavailable for electronic lock for door issue. Called 5 times to speak with rep, left messages, never received call back or text, spoke with Service Manager said they would do diagnostic to determine rattling in backseat passenger side. It was 4:30pm still no callback from Angel. Was again told message would be delayed and I insisted on remaining on hold as Service Dept expected to close at 5pm. Attendant came back said Angel had tried to call me but was unable to as number didnt work, yet received video inspection. Tech in video indicated that battery was replaced yet battery was not replaced. 8hours and only thing truly accomplished was a fuse was replaced! By far the worse experience I've had and thats saying a lot being I have had a horrible experience with Big Star which is why I came to Sterling McCall. At this juncture I doubt a diagnostic was truly completed for the backseat rattling noise, I think it was pencil whipped and told that all three seatbelts need to be replaced. I am seriously considering changing brands as Honda's quality has taken a nosedive. More

Very pleasant, helpful and welcoming. I appreciated not being “pestered” as I had felt at another dealership! Felt they were very honest! I appreciated not being “pestered” as I had felt at another dealership! Felt they were very honest! More

Excellent and Fast Service. With friendly and efficient personnels especially Ms. Vickie and Ms. Carolina. With friendly and efficient personnels especially Ms. Vickie and Ms. Carolina. More

Jesse Ybarra is an exceptional service manager! I continue to buy Hondas because of his quality of service! Sterling McCall Honda Service Department. does great work-they are reliable and q I continue to buy Hondas because of his quality of service! Sterling McCall Honda Service Department. does great work-they are reliable and quick to get my car back to me in perfect working condition. I won’t go anywhere else! More

The dealership was very professional. The service adviser was very helpful and very polite to me. The service adviser was very helpful and very polite to me. More

Very professional staff, excellent customer service, Jose was my adviser today as always , thank you so much, I don’t know mechanical team but they doing great job!!! was my adviser today as always , thank you so much, I don’t know mechanical team but they doing great job!!! More

The dealership is good all my services has been directly with you but this time I found it very expensive. with you but this time I found it very expensive. More

Daniel was courteous and explained the service clearly. He is very proficient, and the service advisor I will choose going forward! He is very proficient, and the service advisor I will choose going forward! More

Always courteous and helpful. Keep you informed. Give accurate estimate of cost. Use them for all repairs and maintenance Keep you informed. Give accurate estimate of cost. Use them for all repairs and maintenance More

I called on yesterday to inform tech that my tire light is on and want go off. I also sent an email I have not received an email back. is on and want go off. I also sent an email I have not received an email back. More