Sterling McCall Honda

Larry Davis is the Sales person who sold me my new Honda Civic. I had pondered the thought but really had no idea that I was ready to purchase a new car and truthfully, I dreaded going to a dealer and havin Civic. I had pondered the thought but really had no idea that I was ready to purchase a new car and truthfully, I dreaded going to a dealer and having all those salesmen approach me. Past experiences with car salesmen and dealers have ranked right up there with my worse nightmares. That is one reason why I kept my old car for so long. I guess that is also why I decided to do some online shopping. I spoke with the online manager and then with Larry. It was nice that when I went, I could ask for Larry Davis by name and he (and only he) promptly came to meet me at the front desk, how professional. I had never bought a "foreign" car before but I had heard from many friends about what a great car a Honda is. I was very curious. Still skeptical and wanting to avoid any "high pressure sales pitch', I told Larry up front that I was not an easy person to do business with. Still, he was courteous and patient. He took time to explain the possitives about being a Honda owner. He knew his product and turned out to be the perfect salesman for me. He did not pressure me in any way. We agreed on a sales price and a price for my trade-in, both very fair. In past times, this part of the transaction usually left me angry and leaving the dealership, swearing that I would drive my old car until the wheels fell off. Then, Larry sent me to David in finance and this was also a good experience as it did not take the hours I had anticipated. Actually, it took about an hour, if that. I traded in a large luxury car and expected to have withdrawals about going from a big car to this small one but decided that if I was going to buy a new car my first priority would be to save gas, comfort would not be a key factor. Just one more pre-conceived notion. The car is very comfortable and fun to drive. At my age, I can use all the "fun" I can find! In short, car purchasing does not have to be the most dreaded thing in life. I think that the personnel of a dealership exemplifies the dealer you are doing business with. That probably goes for every aspect, including the service dept., which I have not had to use yet. More

I would like to thank Carla Jones and the staff at Sterling McCall for the great service I got when I purchased my new Honda Civic. I did everything over the internet and had no problems at all with m Sterling McCall for the great service I got when I purchased my new Honda Civic. I did everything over the internet and had no problems at all with my purchase. I told my family about the great service I got and my Mom purchased a new Civic from Carla the next week. Thank you again for the great service, James Fleming Jr. More

Our experience with Carla was great; we originally wanted a Pilot but quickly realized that was out of our price range. She was gracious and helpful in helping us select a perfect CR-V that turned out to be a Pilot but quickly realized that was out of our price range. She was gracious and helpful in helping us select a perfect CR-V that turned out to be better suited for us anyway. However, the horror began with Paul, the finance guy. He began his finance spiel by trying to subtly tack on extras to the overall cost of the car--most people would not even notice if they did not pay very close attention. When I began telling him no, no and no, that is when he began to become very aggressive and strange. He argued with me that Hondas are no better than Fords, that I might as well buy any other car, and continued to insult the Honda brand--ironic, no? We came away from the finance experience with what we wanted, but only because I stuck to my guns. Paul was...strange and he obviously doesn't like Honda. More

Darryl was awesome. He took care of me and my van problems. When I arrived to have some warranty work he was on vacation. There was a problem with the seal on one of the sliding doors. The service ad problems. When I arrived to have some warranty work he was on vacation. There was a problem with the seal on one of the sliding doors. The service adviser there didn't understand the problem. They called Darryl and he came in from his vacation to make sure the problem was fixed. This means a lot to me. Problem was fixed. My family loves our van and we love Sterling McCall. More

They excel in customer service. This is my second vehicle purchased from Larry Davis and he is easy to work with, very friendly, and the approach is LOW pressure. That's the way I like it! The follow vehicle purchased from Larry Davis and he is easy to work with, very friendly, and the approach is LOW pressure. That's the way I like it! The follow up - license plates, callsto be sure the car is running well,etc. are prompt and friendly. It's a great place to do business. More

Purchase was internet sale. The salesman was very helpful, the problem was with "Corporate Policy" We took in a Bank Draft/ Cashier cheque and were told that title would not transfer for 10 days whi helpful, the problem was with "Corporate Policy" We took in a Bank Draft/ Cashier cheque and were told that title would not transfer for 10 days while it cleared. This is not a cheque and funds were already withdrawn from the account. We tried to find an HSBC bank to cancel it and get cash but they seem to have closed in Houston. We asked the dealer to take it to their bank to cash, but Corporate would not allow it. We had to have a wire transfer done to Honda corporate and wait while it was acknowledged. Luckily we had enough funds to cover the purchase price twice. It took 2 days to purchase the vehicle and we had to cover Corporate's $20 fee to receive a wire transfer. I suppose they wanted a suitcase full of money. More

The Sterling McCall Group and Sterling McCall Honda are a pleasure to work with. Wayne Russell is a very professional salesman. I have purchased two vehicles from Wayne and Sterling McCall Honda in 3 years. pleasure to work with. Wayne Russell is a very professional salesman. I have purchased two vehicles from Wayne and Sterling McCall Honda in 3 years. Both transactions were handled in a very professional manner, and the commercial portion of both transactions was extremely competitive. I returned to Sterling McCall Honda for the second Accord due to the professional and competitive deal I received on the first Accord. They didn't disappoint me on the replacement vehicle.The Finance Department and Service Department were also a pleasure to work with during the financing of the vehicle and the follow up service work to install additional options. I would have no hesitation in recommending Wayne and the Sterling McCall staff to other people considering a purchase or lease Honda. J Havey More

We had a great experience with purchasing our new 2010 Honda CRV from the initial contact, Alonzo Allen all the way through the visit with your person, Paul Christian, in Finance. We had been in an accid Honda CRV from the initial contact, Alonzo Allen all the way through the visit with your person, Paul Christian, in Finance. We had been in an accident which totaled our 2009 Toyota Venza a week prior to our visit to the dealership to begin our search for a replacement vehicle. I had seen a Honda CRV online which I was interested in and we were there for that purpose. I asked about the vehicle I was interested in and Alonzo Allen found the exact car I had seen, brought it out for our test drive and within 2 hours, we had bought the car and were driving away in our new purchase. We so enjoyed the experience that I had to write you about it. Alonzo is well-versed and professionally trained that he was able to answer every single question we had abotu the car of our choice. Paul Christian in the Finance department was equally helpful and professional in performing his duties that we came away from the experience feeling like we had met a new friend and all our concerns about finance decisions were handled in a flash. We learned that we have much in common with Paul from our backgrounds and dealing with him and talking with him was indeed a pleasure. Our transaction seemed streamlined and we were driving away in our new vehicle in record time and with smiles on our faces. We have received 3 or 4 follow-up phone calls from Alonzo Allen about our new car to see if we had questions or needed information and were reminded to call him if we needed to anytime. I whole-heartedly recommend this dealership, its sales personnel and finance personnel without reservation. More

I have just purchased my 4th Honda from Sterling McCall Honda. They are very friendly and have a low pressure approach to selling. I will not do business with anyone who tries to get me to buy TODAY! The s Honda. They are very friendly and have a low pressure approach to selling. I will not do business with anyone who tries to get me to buy TODAY! The salesman, Wayne Russell, was very helpful and patient with some of our indecision and wanted to be sure we picked the vehicle that best suited us. He was willing to look for just what we wanted even if he did not have it in stock, and if was an end of year model. I feel that we got a very fair price without having to compare all over town. My experience with the service department is also very positive. I think that they are a very well run business with the goal of satisfying their customers. I highly recommend them. More

Larry handled the sale and negotiations in a fair, professional manner. No games played and everything was handled in a very upfront manner. In addition, they had the best price in the Houston area! professional manner. No games played and everything was handled in a very upfront manner. In addition, they had the best price in the Houston area! David, on finance, went above and beyond in helping us when a paperwork problem concerning our trade-in. More