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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.9
1,955 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,955 reviews

October 21, 2026

I’ve always used the dealership for service and they always do a good and timely job More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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October 21, 2026

Brought my car in for service. Met with the service advisor who went over the work to be done always courteous. I was kept informed of the progress service was completed while I wa More

by jtayloriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
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October 16, 2026

I have only had a bad experience with the manager at this location. Mexican dude in the first office!!!! He’s a dishonest crook and have been reported to corporate More

by Christacolomb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazlynn
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Oct 21, 2026 -

Lexus Clear Lake responded

Thank you for sharing your experience. We understand your frustration regarding your interaction with our management. We strive for professionalism and integrity in all our dealings, and your feedback is important for our growth. We appreciate your input and are committed to ensuring a respectful and transparent environment for all our customers. Please reach out to me. I'd like the opportunity to hear more about your experience. Lyza Pstell General Manager lpostell@Group1Auto.com

October 16, 2026

Fast and excellent service at Lexus today! Adam was great and made sure everything was taken care of. Thank you for the outstanding service! More

by Quyen Vu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Print
Oct 17, 2026 -

Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Clear Lake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2026

Mike Steele was one of the best managers I’ve ever dealt with at a dealership. I was treated with top-notch service and I am very happy with the service I received at Lexus Clear Lake I will recommend anyon More

by vhardoin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Steele, Charles, Jessica Scott
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October 13, 2026

The service people are great. Especially Phil and Alice! ⭐️⭐️⭐️⭐️⭐️ I haven’t used any of the other departments. More

by Penquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice, Phil
Print
Oct 14, 2026 -

Lexus Clear Lake responded

Hi Penquin, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Clear Lake! We do hope we can be of assistance in the future. Take care!

October 13, 2026

They get the job done in the promised time frame and offer any discounts that apply. More

by marybmims1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davion
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Oct 13, 2026 -

Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2026

Great service. All was complete in a timely manner. Davion Hill our service advisor took care of everything! More

by naje.fatima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davion Hill
Print
Oct 13, 2026 -

Lexus Clear Lake responded

Hello, we're happy you found Davion to be so supportive during your experience here at Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

Booked appointment for oil change, only, and was somewhat pressured to purchase a $700 service pkg upon arrival. Settled on oil change and tire rotation. Shown “total” cost for those items, $97, but once the More

by geno76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latitia
Print
Oct 12, 2026 -

Lexus Clear Lake responded

Thank you for your feedback. We regret that your experience did not reflect the level of transparency and communication we strive to provide, and we apologize for any confusion regarding the cost of your services. We appreciate your business and hope to have the opportunity to restore your confidence in Lexus Clear Lake in the future.  If you would like to discuss your experience further, please reach out to me at your convenience.    Fidel Garza  Service Director  281-853-1488  fgarza@group1auto.com

October 10, 2026

Service was great today at Sterling Mcall Lexus Clear Lake. Erika is the best advisor. More

by herna0558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Print
Oct 12, 2026 -

Lexus Clear Lake responded

Hi, we're happy you found Erika to be so supportive during your experience here at Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

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