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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.9
1,947 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,947 reviews

October 10, 2026

Booked appointment for oil change, only, and was somewhat pressured to purchase a $700 service pkg upon arrival. Settled on oil change and tire rotation. Shown “total” cost for those items, $97, but once the More

by geno76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latitia
Print
October 10, 2026

Service was great today at Sterling Mcall Lexus Clear Lake. Erika is the best advisor. More

by herna0558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Print
October 10, 2026

Ms. Rachel Rosen and Mr. Cory are a wonderful TEAM. They "Listened" to my needs, "Knowledge" on the product and answered all questions clearly. No Pressure at all. More

by lawandaadams22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Rosen and Cory Carter
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October 09, 2026

David Wuran is an excellent customer service. He keep me informed of what car is needed, while the car was in service More

by Joser.vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wuran
Print
October 09, 2026

If you're looking to buy a car from them, be aware that the price quoted on the internet is not the price you'll be shown when you sit down with them. It may show one price on the internet but they add a More

by lewispete43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Irving Orellana
Print
Oct 10, 2026 -

Lexus Clear Lake responded

Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. To clarify: the only dealer-installed item we add is window tint. We also offer an optional paint and leather protection package, which is completely voluntary—customers can decline it with no pressure. These are clearly disclosed, and we aim to be transparent about pricing from the start. If anything about your quote or the process felt unclear, we’d appreciate the chance to review the details with you. Please feel free to reach out so we can address any specific concerns. We value honest feedback and are committed to improving the experience for every customer. Antonio Tomp | New Car Manager 281.853.1485

Oct 10, 2026 -

lewispete43 responded

Mr. Tomp, Thank you for your quick response. When I asked your salesmen to give me a quote, they handed me an offer for my 2025 Lexus NX250 of approximately $35,000. My car has actual mileage of 11,600 and is in excellent shape. I showed them offers I had already gotten from Edmunds for $38,200 and one from Carvana for $39,600 when used as a trade in. They then handed me another offer of $37,000 for my car but wouldn’t allow me a copy of the offer but did allow me to take a picture of it?? They said ‘upper management frowned on giving me a copy.’ You stated in your letter that the only dealer installed item was window tint yet the deal sheet they “allowed me to photograph” clearly shows “Window Tint $595 AND Reinstall Caltex (Optional) $699.00 which added $1,294 to the list price of the car I was looking at. I have copies of both offers I had received for my car as well as the ‘deal sheet they allowed me to photograph’ but this venue won’t allow attachments or insertions of photos. My issues are, “why was I not allowed to take a copy of the sales offer?” Something about that just seems non businesslike and alerted me to something ‘fishy’. In addition, although I know you’re in no way obligated to meet or exceed offers from other organizations, why the offer for my car as a trade-in was so low? Best Regards, Albert Lewis

October 09, 2026

Excellent work and customer service provided. . would recommend it anytime to others. Roberto the best More

by stella.okoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Print
October 08, 2026

I had my oil changed and tires rotated today. It was quick and done within 2 hours and I test drove another vehicle also. Maybe I want to trade up?? Still thinking. Davon and service folks were More

by tulsakg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davon hill
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October 08, 2026

Don’t have good communication with the service advisor. Tried to contact him and go through items on inspection report but couldn’t got hold of him. Had oil change but without reminder sticker on windshi More

by linhtan414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Alonso
Print
October 06, 2026

Had my 2024Rxh in for 20K maintenance. Erica Presley was my service rep.It was easy to make appointment and txt reminders were sent. Erica was prompt, friendly and professional. The crew More

by elaine.harvill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Presley
Print
Oct 09, 2026 -

Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2026

Got quotes for a bunch of unneeded repairs, brakes at 14K miles is totally unnecessary More

by chuckroastmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Print
Oct 08, 2026 -

Lexus Clear Lake responded

Thank you for your feedback, chuckroastmd. Your experience is important to us, and we strive for customer-centric service that reflects honesty and reliability. If you have any further concerns, please feel free to reach out to us directly.

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