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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.9
1,951 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,951 reviews

October 15, 2026

Mike Steele was one of the best managers I’ve ever dealt with at a dealership. I was treated with top-notch service and I am very happy with the service I received at Lexus Clear Lake I will recommend anyon More

by vhardoin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Steele, Charles, Jessica Scott
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October 13, 2026

The service people are great. Especially Phil and Alice! ⭐️⭐️⭐️⭐️⭐️ I haven’t used any of the other departments. More

by Penquin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice, Phil
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Oct 14, 2026 -

Lexus Clear Lake responded

Hi Penquin, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Clear Lake! We do hope we can be of assistance in the future. Take care!

October 13, 2026

They get the job done in the promised time frame and offer any discounts that apply. More

by marybmims1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davion
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Oct 13, 2026 -

Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2026

Great service. All was complete in a timely manner. Davion Hill our service advisor took care of everything! More

by naje.fatima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davion Hill
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Oct 13, 2026 -

Lexus Clear Lake responded

Hello, we're happy you found Davion to be so supportive during your experience here at Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

Booked appointment for oil change, only, and was somewhat pressured to purchase a $700 service pkg upon arrival. Settled on oil change and tire rotation. Shown “total” cost for those items, $97, but once the More

by geno76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Latitia
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Oct 12, 2026 -

Lexus Clear Lake responded

Thank you for your feedback. We regret that your experience did not reflect the level of transparency and communication we strive to provide, and we apologize for any confusion regarding the cost of your services. We appreciate your business and hope to have the opportunity to restore your confidence in Lexus Clear Lake in the future.  If you would like to discuss your experience further, please reach out to me at your convenience.    Fidel Garza  Service Director  281-853-1488  fgarza@group1auto.com

October 10, 2026

Service was great today at Sterling Mcall Lexus Clear Lake. Erika is the best advisor. More

by herna0558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Print
Oct 12, 2026 -

Lexus Clear Lake responded

Hi, we're happy you found Erika to be so supportive during your experience here at Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

October 10, 2026

Ms. Rachel Rosen and Mr. Cory are a wonderful TEAM. They "Listened" to my needs, "Knowledge" on the product and answered all questions clearly. No Pressure at all. Thank them both for their hard work, pr More

by lawandaadams22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Rosen and Cory Carter
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Oct 12, 2026 -

Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Clear Lake! If you have any further questions, please don't hesitate to reach out!

October 09, 2026

David Wuran is an excellent customer service. He keep me informed of what car is needed, while the car was in service More

by Joser.vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wuran
Print
Oct 12, 2026 -

Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 09, 2026

If you're looking to buy a car from them, be aware that the price quoted on the internet is not the price you'll be shown when you sit down with them. It may show one price on the internet but they add a More

by lewispete43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Irving Orellana
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Oct 10, 2026 -

Lexus Clear Lake responded

Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. To clarify: the only dealer-installed item we add is window tint. We also offer an optional paint and leather protection package, which is completely voluntary—customers can decline it with no pressure. These are clearly disclosed, and we aim to be transparent about pricing from the start. If anything about your quote or the process felt unclear, we’d appreciate the chance to review the details with you. Please feel free to reach out so we can address any specific concerns. We value honest feedback and are committed to improving the experience for every customer. Antonio Tomp | New Car Manager 281.853.1485

Oct 10, 2026 -

lewispete43 responded

Mr. Tomp, Thank you for your quick response. When I asked your salesmen to give me a quote, they handed me an offer for my 2025 Lexus NX250 of approximately $35,000. My car has actual mileage of 11,600 and is in excellent shape. I showed them offers I had already gotten from Edmunds for $38,200 and one from Carvana for $39,600 when used as a trade in. They then handed me another offer of $37,000 for my car but wouldn’t allow me a copy of the offer but did allow me to take a picture of it?? They said ‘upper management frowned on giving me a copy.’ You stated in your letter that the only dealer installed item was window tint yet the deal sheet they “allowed me to photograph” clearly shows “Window Tint $595 AND Reinstall Caltex (Optional) $699.00 which added $1,294 to the list price of the car I was looking at. I have copies of both offers I had received for my car as well as the ‘deal sheet they allowed me to photograph’ but this venue won’t allow attachments or insertions of photos. My issues are, “why was I not allowed to take a copy of the sales offer?” Something about that just seems non businesslike and alerted me to something ‘fishy’. In addition, although I know you’re in no way obligated to meet or exceed offers from other organizations, why the offer for my car as a trade-in was so low? Best Regards, Albert Lewis

October 09, 2026

Excellent work and customer service provided. . would recommend it anytime to others. Roberto the best More

by stella.okoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Print
Oct 11, 2026 -

Lexus Clear Lake responded

Hi, we're happy you found Roberto to be so supportive during your experience here at Lexus Clear Lake. If you have any further questions, please give us a call. We're always happy to help!

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