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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.9
1,907 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,907 reviews

August 31, 2026

Lexus Clear Lake strives to provide excellent service. They have shown this each time I have taken in my car or have needed their expert advice from my service advisor Alberto to the service technician. I More

by Dixie Blackstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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Sep 01, 2026 -

Lexus Clear Lake responded

Hello Dixie, we're happy you found our staff to be so supportive during your experience here at Lexus Clear Lake. If you have any further questions, please don't hesitate to reach out!

August 29, 2026

Great service. Adam Martinez was very professional and friendly! He took care of my vehicle needs Keep the specials going More

by scbyrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
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Aug 31, 2026 -

Lexus Clear Lake responded

Hello, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 29, 2026

Great service. Easy to get help and my car comes back in wonderful shape. Thank you! More

by dsbernay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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Aug 31, 2026 -

Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Clear Lake! Feel free to reach out to us if you need anything. Have a wonderful day.

August 28, 2026

Excellent and prompt courteous service that caters to our needs and requests...please keep up the good job More

by 00vovi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alberto
Print
Aug 30, 2026 -

Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Aug 31, 2026 -

00vovi responded

Keep up the awesome service 😁

August 27, 2026

The building was very clean and the staff were very helpful and friendly. Lots of cars on display to view and test drive. More

by nancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dung Truong
Print
Aug 30, 2026 -

Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 24, 2026

My usual advisor was unavailable as I had a sudden issue. Thankfully Gretchen was able to assist and took excellent care of me. More

by AV10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gretchen W
Print
Aug 30, 2026 -

Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

August 21, 2026

I expressed my frustration to sales person and dealership trade-in offers that were heavily undercut and was told it appeared to be a mistake because I was listed as SALE ONLY BUT CEASAR WOULD CORRECT TO TRA More

by richwhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Caesar
Print
Aug 27, 2026 -

richwhite responded

It was in my 80 years the most trying experience with Caesar and the kurt quick follow up with the lady never got her name and the most traumatic experience I had wih a saleIrs person named Caesar

Aug 29, 2026 -

Lexus Clear Lake responded

Hello, Thank you for taking the time to share your experience. I sincerely apologize for the inconvenience you encountered during your visit. I understand your concerns regarding the appraisal process and the confusion surrounding your vehicle being listed as "sale only" rather than as a trade-in. We strive to provide clear and transparent pricing. I would like to discuss this further with you, if you allow me the opportunity. I also want to apologize for the lack of timely communication and follow-up.  We value your interest in the 2025 Lexus EX 350 and would welcome the opportunity to make this right. If you are still in the market, I would be happy to personally review your trade information, provide a complete and transparent out-the-door quote, and answer any questions you may have. Thank you again for bringing these concerns to our attention. We appreciate your feedback and the opportunity to improve. Sincerely, Deana Ismajli  Sales Manager dismajli@Group1Auto.com

Aug 29, 2026 -

richwhite responded

I feel the following 1- I know your maintenance manager is one of the best in the business and had him at BNW for years. Now the salesman Ceasar when first introduction by service manager Caesar had a "used price" for ssale on my BMW when infac I just stepped away from your front desk who knew and forwarded a trade in, nevertheless I spent two-days with Caesar and told him it was a trade-in yet nevertheless 2-Caesar wanted no price difference as a trade-in Caesar wanted to screw the customer me what was so hard to change to trade-in? Oh yes he wanted a greater profit and screw the customer its was either the his way or the highway and we lnow at your dealership the customer in sales takes the highway 🛣 With Caesar as far as I know

Aug 29, 2026 -

richwhite responded

That lady was to Kurt with her question i didn't have a chance to answer her "wow" and she speaks for the entire staff and dealership manager

August 20, 2026

The service was great and quick. . Beautiful waiting area and complimentary snacks. Very nice advisor. More

by Jeanbren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Print
Aug 21, 2026 -

Lexus Clear Lake responded

Hi Jeanbren, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 20, 2026

Alice is wonderful to work with! ! She is a great advisor and pays attention to details! Always pleasant! Ty for your hard work Alice! I appreciate it. More

by Jes Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Print
Aug 20, 2026 -

Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2026

Very professional and honor their word about service and pricing. Really appreciate the car wash. More

by Atkinson.family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gretchen Waddell
Print
Aug 20, 2026 -

Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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