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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,418 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,418 reviews

June 15, 2025

All the team are excellent each one does their role they take care from the beginning to the end thanks. More

by tzununc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Rodriguez adviser , Mr Carlos Monterrso Technician
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June 15, 2025

Everyone was nice and helpful, the service was excellent. Especially Phil (consultant) was very polite, helpful, and caring. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
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June 14, 2025

Had my 25,000 check-up on my Lexus. John was attentive to my questions and everything went smoothly. Great showroom More

by klimenkoellen709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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June 14, 2025

So far they have been very liable and honest. Have not pressured me to do service work More

by Fbshaunfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressly
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Jun 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

Their car service is reliable, honest, and always done with great care. Highly recommend for anyone looking for trustworthy service and a smooth experience. More

by Tngu1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
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Jun 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 13, 2025

Great service will come back again. . I highly recommend Sterling Mcall Lexus. They have great customer service and really pay attention to detail. Will come back again. More

by rosemarymellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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June 12, 2025

Process was slow. Salesperson lacked knowledge in the finance/payment process. Finance person delayed paperwork to try and “upsell” warranties and provided incomplete/ More

by dconner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
CB
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Jun 14, 2025 -

Sterling McCall Lexus Clear Lake responded

I apologize for the delay between the sale and financing process, as well as the inconvenience caused by not being able to verify the wire transfer promptly. I understand how important timely communication and confirmation are. I'm discussing this with my team to ensure we streamline the process and improve our response times moving forward. Thank you for your patience and understanding. Wes Gonzalez | Pre Owned Director wgonzalez@Group1Auto.com

June 12, 2025

The place is great, great customer service and experience will come and do my maintenance here from now on! More

by Ignaciomolina0001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jehe
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Jun 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2025

Service Advisor was extremely pleasant and knowledgeable on vehicle care recommendations. I really appreciated his time and detailed explanations and periodic checkins to provide status updates. More

by Carolyn Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martin
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Jun 12, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Carolyn, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2025

The 1,000 mile checkup was quick and easy. Everyone was very nice and friendly and polite More

by Mmcnatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Report | Print
Jun 12, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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