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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,380 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,380 reviews

April 12, 2025

Great customer service. The process was seamless. The staff was very friendly and efficient and knowledgeable More

by brentwalker1245
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amena Hye
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 12, 2025

Great staff! Alberto Alonzo and Cheyenne Lay were very knowledgeable and professional. I will return to this location for all my service needs. Staff seems to wor More

by Husband.jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Alonzo, and Cheyenne Lay
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2025

Erica is terrific! But service dept. took 2 1/2 hours - too long for service. More

by teresaephillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Apr 15, 2025 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback. We apologize for any inconvenience that we caused. During the service visit we do perform a thorough multipoint video inspection along with a car wash and this can cause additional time to your service visit. If there’s anything that I can do for you in the future, don’t hesitate to reach out to me. Fidel Garza fgarza@sterlingmccalllexusclearlake.com 281-853-1488

April 11, 2025

Great service on my cars. Only problem I’ve ever had was trying to buy used car and had problems getting people to help. Ended up buying different car even though we had bough More

by hcfcoach54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Apr 15, 2025 -

Sterling McCall Lexus Clear Lake responded

I'm really sorry I missed the opportunity to help you and that you felt like no one was there to assist. That's never the experience we want anyone to have. I hope you'll give us another chance in the future- we'd love the opportunity to earn your business. Wes Gonzalez Pre Owned Director wgonzalez@Sterlingmccalllexusclearlake.com

April 11, 2025

One of the best car buying experiences I have had. Great communication and financing was so easy to work with More

by Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fizza
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

Great service. Will not take my Lexus anywhere else. The Uber was a great serials. More

by rhonda_bkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

Dennis is the man! Came in for my first service appointment for my 2024 IS 350 F-Sport and it was a very seamless experience! I found out I needed new tires and Dennis More

by Dansan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Apr 14, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

Very friendly no pressure sales personal. Closing on car was quick and easy. After sales instruction on how to use car Controls and features was excellent. More

by Gskcar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalvin Houlden
Apr 10, 2025 -

Gskcar responded

Kalvin Houlden made this purchase enjoyable.

April 10, 2025

Had a very pleasant experience at Sterling McCall Lexus as always. John Murphy was very professional and helpful! More

by singrando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy
Apr 11, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 09, 2025

Erika in service was amazing and a pleasure to work with. The service at Lexus alone is why I’ll always have a Lexus. More

by Brooke Marek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika in service
Apr 11, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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