Lexus Clear Lake
Houston, TX
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Audrey and Melanie were amazing in helping me with purchasing my new car! I went to more than Lexus dealer but clear lake made me feel truly welcome. purchasing my new car! I went to more than Lexus dealer but clear lake made me feel truly welcome. More
David Wurman, my service advisor, was excellent. He explained everything and kept me informed about the work being done on my car. He is very knowledgeable and caring! Many thanks to David for his g He explained everything and kept me informed about the work being done on my car. He is very knowledgeable and caring! Many thanks to David for his great care... More
Very through explanation of any issues discovered during the inspection. Extremely fast and efficient service. All employees seem to care about their jobs. the inspection. Extremely fast and efficient service. All employees seem to care about their jobs. More
I like to highlight the great experience I had. Never before I was instructed about how the technology of my car works and I was surprised to be guided step by step by the sales rep to make sure I Never before I was instructed about how the technology of my car works and I was surprised to be guided step by step by the sales rep to make sure I knew how to get the best use of it. More
I made an appointment on Saturday to have my front tires replaced. Since I live a good distance away, I always get an early appointment and wait at the dealership. Once I get to the dealership, I spoke with replaced. Since I live a good distance away, I always get an early appointment and wait at the dealership. Once I get to the dealership, I spoke with my service consultant, Dennis Holmes who suggested tires that would last longer, I agreed. He looked in the system and the tires were in stock so, I went into the waiting area to patiently wait. After waiting a couple of hours, Mr. Holmes came in the waiting area to first apologize for the delay, but to also informed me that the tires were not there and the computer system was incorrect. He said he would order them, but they wouldn’t be in until Monday, meaning I would have to bring my car back, he gave a a time and told me to bring it back to him. After a little discussion, I agreed to return on Monday. On Monday morning I returned, asked for Mr. Holmes, not only did he ensure that the tires were there, but made sure I had a loaner vehicle. Additionally, had my car detailed and filled my gas tank. Dennis Holmes went above and beyond to ensure that my time wasn’t wasted, but also provided exceptional customer service. Whenever I bring my car in for service, I will forever request Dennis Holmes as my service consultant. Top tier customer service and professionalism. I will recommend him to all my friends and family who have their cars serviced as Lexus Clear Lake. More


