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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.9
1,961 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,961 reviews

November 02, 2026

GREAT SERVICE DEPARTMENT CHEYNE AND . ., SALES PERSON… MIKE You were so VERY HELPFUL ‼️‼️ THANK YOU All 😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃😃 More

by GingerKingston
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE STEELE 5 star
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November 02, 2026

The salesman Irving did not seem very enthusiastic about selling me the car. I had great credit at point, but unfortunately I suffered a motorcycle accident the result of a drunk driver. I was laid up for More

by tarenas38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irving orellana
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October 31, 2026

It was an enjoyable visit. bThe air conditioner filter was fixed with the cross check of the Engine filter and I was on my way. tlThanks Josh More

by dgaines30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 31, 2026 -

dgaines30 responded

We had another issue with our car attempting to start on its own while sitting in the driveway with no one in it and no key in it. The ignition kept trying to start until I disconnected the battery. The next day when I contacted Lexus and took it in, they could not reproduce the problem. However, they worked diligently to keep trying to find the problem. The did not give up and eventually they located the issue. I am grateful for their commitment in locating the problem. Thanks to Josh! Josh, your help is very much appreciated.

Oct 31, 2026 -

dgaines30 responded

We had another issue with our car attempting to start on its own while sitting in the driveway with no one in it and no key in it. The ignition kept trying to start until I disconnected the battery. The next day when I contacted Lexus and took it in, they could not reproduce the problem. However, they worked diligently to keep trying to find the problem. The did not give up and eventually they located the issue. I am grateful for their commitment in locating the problem. Thanks to Josh! Josh, your help is very much appreciated.

Nov 01, 2026 -

Lexus Clear Lake responded

Hello, thank you for your kind review; we are happy to pass along your comments to Josh here at Lexus Clear Lake! If you're ever in need of more help, please let us know!

October 28, 2026

They are great and now they listen instead of upselling you. Thank you Adam M. For all your help! More

by VClotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam M.
Print
Oct 29, 2026 -

Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2026

Service department is very customer focused, from dropping off your vehicle, to listening to your needs. More

by EGomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Alonzo
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Oct 30, 2026 -

Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 27, 2026

Jaslyn is amazing! She knew exactly what service my car needed and was super knowledgeable and helpful More

by Arc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaslyn
Print
Oct 30, 2026 -

Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 25, 2026

Service department is well organized and representatives keep the vehicle owner informed. I purchased the vehicle at this dealership. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Print
Oct 27, 2026 -

Lexus Clear Lake responded

Hello Bryan, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2026

I’ve always used the dealership for service and they always do a good and timely job More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Print
Oct 24, 2026 -

Lexus Clear Lake responded

Hi Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2026

Brought my car in for service. Met with the service advisor who went over the work to be done always courteous. I was kept informed of the progress service was completed while I wa More

by jtayloriv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Martinez
Print
Oct 23, 2026 -

Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2026

I have only had a bad experience with the manager at this location. Mexican dude in the first office!!!! He’s a dishonest crook and have been reported to corporate More

by Christacolomb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jazlynn
Print
Oct 21, 2026 -

Lexus Clear Lake responded

Thank you for sharing your experience. We understand your frustration regarding your interaction with our management. We strive for professionalism and integrity in all our dealings, and your feedback is important for our growth. We appreciate your input and are committed to ensuring a respectful and transparent environment for all our customers. Please reach out to me. I'd like the opportunity to hear more about your experience. Lyza Pstell General Manager lpostell@Group1Auto.com

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