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Sterling McCall Lexus Clear Lake
Houston, TX
1,406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 24, 2023
My service advisor was not at the dealership when he inserted I be on time. Then I had no sticker indicating my next service. I returned and got a sticker. It had the wrong information. I returned again inserted I be on time. Then I had no sticker indicating my next service. I returned and got a sticker. It had the wrong information. I returned again for another sticker with the wrong information. Now I need a third return to get the proper info. And I had to wait on hold for 8 minutes and 25 seconds until I could speak with someone in service. Your customer service leaves much room for improvement More
by julienorris0214
Employees Worked With
I have no idea. My regular service advisor was late to work
July 24, 2023
Service has been great! Today’s was exceptional, especially Dean Devi’s & the detail crew that made a 2015 model look like a new car under heat advisory⭐️⭐️⭐️ Today’s was exceptional, especially Dean Devi’s & the detail crew that made a 2015 model look like a new car under heat advisory⭐️⭐️⭐️ More
by Kkjulias
Employees Worked With
Dean, Victor, Service & Inspection, & Detail teams
July 23, 2023
Staff was very accommodating Mr J. Rodriguez Ser. Director was very helpful. Technician Christopher S did a good job getting the air-condition working good again. Excelling service alt Rodriguez Ser. Director was very helpful. Technician Christopher S did a good job getting the air-condition working good again. Excelling service although had to wait almost 5 hours. More
by Ydleong
Employees Worked With
David Wurman
July 22, 2023
Clear Lake Lexus is the best place to take a vehicle sevices. Their customer services are excellent! Especially, Erica Pressley is my service advisor she is a Plus! sevices. Their customer services are excellent! Especially, Erica Pressley is my service advisor she is a Plus! More
by Choi
Employees Worked With
Erica Pressley
July 21, 2023
Easy to schedule an appointment for service. Lots of availability. Waited onsite. Plenty of seating. Very comfortable. Service was quick and completed in under the estimated time. Facility was c Lots of availability. Waited onsite. Plenty of seating. Very comfortable. Service was quick and completed in under the estimated time. Facility was clean and all personnel were friendly and courteous. More
by Graddle
Employees Worked With
Dean
July 20, 2023
I always rate the Sterling McCall Lexus Service Department as the best. My most recent visit confirmed my opinion. The advisor, Patrick was able help me on short notice and resolved my car problem Department as the best. My most recent visit confirmed my opinion. The advisor, Patrick was able help me on short notice and resolved my car problem quickly. He made sure to keep me well informed and advised as he helped to make my service visit successful. Thank you again Patrick. More
by rwalto1958
Employees Worked With
Patrick
