Sterling McCall Lexus Clear Lake

Professional. Keeps you informed with service details, costs and what is needed during the next service appointment. Keeps you informed with service details, costs and what is needed during the next service appointment. More

Great service. Patrick has been my advisor for the last two years. He is professional, knowledgeable and always responsive. I spend 7 months a year in Galveston and Patrick has been my advisor for the last two years. He is professional, knowledgeable and always responsive. I spend 7 months a year in Galveston and 5 in Los Angeles and drive my Lexus each time. I need to know the car is ready for the trip. Patrick knows this and advises when specific work is required. More

Kevin, my service advisor, was prompt, efficient and extremely helpful. He certainly embodies the qualities one would expect of a luxury brand. extremely helpful. He certainly embodies the qualities one would expect of a luxury brand. More

I’ve always achieved great service until it comes to getting the car serviced. It’sa hot and miss they will find a way to make money for services that are only suggested and not necessary… getting the car serviced. It’sa hot and miss they will find a way to make money for services that are only suggested and not necessary… More

David helps me every time I need to service my Lexus. He gets my in and out in no time with no issues, I don’t trust anyone but him! He gets my in and out in no time with no issues, I don’t trust anyone but him! More

My service advisor Dennis is not only a champion he go the extra mile for his customers. I know when I come there for service, it’s professional and very efficient. Dennis works very hard for his customer the extra mile for his customers. I know when I come there for service, it’s professional and very efficient. Dennis works very hard for his customers I totally appreciate his service More

I am a former Lexus employee. I have the Lexus mission statement embedded in my brain. I talked my husband into getting our first Lexus this year. A 2023 RX 500H F Sport. We l I have the Lexus mission statement embedded in my brain. I talked my husband into getting our first Lexus this year. A 2023 RX 500H F Sport. We love it. I sold my husband on the fact that Lexus treats every customer as a guest in their own home. We were not offered any water at Clear Lake Lexus. This day it was over 100 degrees with the heat index. We both asked and were told no twice. We scheduled early maintenance on our RX500 (at 8k miles) because there were two warranty concerns we had. (I worked in the service department at Lexus of Portland by the way, so I know what is covered under warranty). The service writer initially told us neither concern was covered. Before even looking at it. I was shocked because I recall going through a 6 week customer service training where we had to remember a script. Something to the effect of: There are several factors that determine whether a repair is covered under warranty… But this person didn’t say that. She just said: it’s probably not. I was immediately deflated because we had these concerns since the vehicle was purchased but we’re waiting until the first service. Upon completing the service, the service writer said they ordered the part for one concern. Then she gave me an over $800 estimate for the other one. Although we did not do this. I don’t know how it got there, but it was not by human error. Lastly, I have told my husband how our Lexus would be washed thoroughly when it was in for service. Well, it was washed. But there was dirt in the door frames, the windshield was still dirty and there were bugs on the grill. I don’t expect perfection. But I expect the Lexus I used to work at. At this point, I don’t know if I would recommend the Lexus brand again. I’m very disappointed. More

Informative about services, polite and escorted me to and from service area. Pleasant greeting. Thanks from service area. Pleasant greeting. Thanks More

Great service, knowledgeable friendly Team. The area was very clean and the snack and coffee aérea very organized. Great Job Lexus Team. A shout out to David 🎉🎉🎉 thank you !!! The area was very clean and the snack and coffee aérea very organized. Great Job Lexus Team. A shout out to David 🎉🎉🎉 thank you !!! More

Excellent service and staff communication. I really like the feel that you leave with, that the entire vehicle has been thoroughly evaluated and any issues resolved. I really like the feel that you leave with, that the entire vehicle has been thoroughly evaluated and any issues resolved. More