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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,380 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,380 reviews

March 19, 2025

My service consultant Tim was super helpful and thorough! My coupe is well taken care of at this dealership. Also just bought a 2025 NX-350 Lux from them. Great service and professional quality people. More

by sxsess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 19, 2025

Great communication and customer service from start to finish, the snacks are always a huge plus. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Linda, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 19, 2025

Service department seems to lack in attentiveness. I waited outside my vehicle in the pull in garage for 5-10 minutes and no one approached me, including Dennis who was right in front of me at his des More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to us so we can work toward a resolution. General Manager cchiv@group1auto.com

March 18, 2025

Dealership was clean and comfortable. Team was very attentive. Received a fair deal for a great vehicle More

by Mplum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Way, Ronnie in Finance
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Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Was treated well and in a timely manner! Loved our salesman and our financial girl! More

by sar660
Recommend Dealer
Yes
Employees Worked With
Glenn Russum
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Mar 22, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2025

Great customer service. In and out in no time. Care came back clean. The free Uber was unexpected More

by Shanebeall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 21, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Shanebeall, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2025

John Murphy is great service advisor. He is very kind, helpful and informative. Thank you John. Great job! More

by camilelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy
Report | Print
Mar 18, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2025

return buyers, always use Peter Miko. Love Lexus. Just wish we could have gotten another RX350 More

by Barbara Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Miko
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Mar 19, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Barbara, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

March 16, 2025

Great experience and great dealership. Very good service team and professional service. Best experience with Lexus automotive! More

by Sam D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
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Mar 21, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Sam, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

Great service. . noticed the difference on my way home. Car drove smooth and tight. Getting a loaner was a nice extra touch. Didn’t have to wait for several hour More

by Nrmq130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Report | Print
Mar 18, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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