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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,333 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,333 reviews

January 18, 2025

30k service maintenance on my Lexus. Valeria was great. Complimentary Uber shuttle was a plus. More

by Vero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria
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Jan 20, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2025

Appointment easy to make and at convenient time. Service advisor knowledgeable and professional. Service completed in timely manner. More

by alhelms41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Jan 20, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2025

This dealership was recommended to me by my brother and co worker. Clean and friendly, More

by Lois
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JACK WAY
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Jan 20, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Lois, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2025

Kind helpful listen to my needs. I would recommend my family an friends to this Dealership More

by nancy-3309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hendricks an Nicholas Kimble
Report | Print
Jan 20, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

My service adviser, Juan Martinez, made my experience having my car serviced today very pleasant. Explained the future work that I needed in detail. Will definitely return using Juan as my service c More

by Linda Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service contact Johnny Martinez
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Jan 20, 2025 -

Sterling McCall Lexus Clear Lake responded

Linda, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

January 16, 2025

I have purchased mini Lexus in the past and I’ve always use this dealer. They are very professional. Their service is complete and expensive. The service advisor, Patrick, is excellent and thorough. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Jan 17, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to Patrick here at Sterling McCall Lexus Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 15, 2025

I certainly trust this dealership with my service and repair needs. Always helpful and courteous. More

by Trowerdc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Jan 16, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 15, 2025

Did not meet service rep until I was checking out! With appointment car didn’t go into bay for 1.5 hours. Was told by text what needed to be done to car without someone explaining it to me! Thanks!! I More

by rshanna1776
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Have no clue
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Jan 17, 2025 -

Sterling McCall Lexus Clear Lake responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. I would like to speak with you regarding your experience to gather more information on your visit. Please reach out to me at your earliest convenience. Fidel Garza fgarza@sterlingmccalllexusclearlake.com 281-853-1488

January 15, 2025

Work completed in a timely fashion. All associates were very professional in their positions. Waiting room was clean and comfortable. More

by Ronaldalbritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Day
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Jan 17, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! We look forward to your next visit! Take care!

January 14, 2025

Had a bad battery replaced it on the spot with brand new one no charge.this Lexus dealership always has great service and customer service More

by lbryce63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
Report | Print
Jan 16, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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