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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,333 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,333 reviews

January 09, 2025

Very professional, clean facility, waiting room is also nice. How many more words do I need to submit this? More

by Rgfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 09, 2025 -

Rgfinley responded

Send or I’m going to give up

Jan 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

Excellent and effective customer service, with highly qualified personnel willing to provide an optimal service. More

by yessica.guerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jan 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Yessica, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 09, 2025

My review is based off my experience with my advisor. Everything went well. I came on a slower day so I was able to get a walk in appointment and everything was taken care of. Everyone was nice and the d More

by Bja0388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Holmes
Jan 11, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 09, 2025

Timothy was great, knowledgeable and efficient. He was Very professional . Explained expectations of the service More

by paula.rupert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
Jan 13, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy Timothy could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 08, 2025

I use the dealership for maintenance on my family’s vehicles. Dean, my service guy is always attentive and helpful . He communicates with me throughout the day to get the car fixed. Always a great expe More

by wmcmahon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Jan 09, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2025

I’ve been visiting Sterling McCall lexus Clear lake since 2020, and I really like their people David is very knowledgeable in his field and always ready to help. More

by msumner123solecito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
Jan 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Until the next time we meet, take care!

January 08, 2025

GREAT SERVICE! The service manager, Patrick, was very helpful and explained what to expect during the service appointment. More

by molg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2025

Work was done in a lot less time than quoted. Friendly staff and superior work. More

by shedillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jan 08, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Shedillon, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 06, 2025

Patrick is an excellent advisor , he’s very people friendly / personable ,knowledgeable when it comes to assisting with my vehicle More

by srjtaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Jan 07, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We hope you have a great day!

January 06, 2025

Service department is horrible. Every time I go it’s at least 2-3hr wait. I have had to stand around and wait for an advisor every time I go. You would think that a premium car bran More

by tylerdavidson01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean
Jan 08, 2025 -

Sterling McCall Lexus Clear Lake responded

We appreciate your feedback and offer our sincere apologies for any inconvenience you experienced. We are working behind the scenes on reducing the delays our Service Department has been having due to the large amount of traffic. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Fidel Garza Service Director 281-853-1488

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