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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,406 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,406 reviews

February 04, 2025

Purchased my vehicle used from Sterling McCall Lexus Clearlake and it has been serviced at that location its entire life and want it to keep going. The vehicle has been well taken care of and it shows n More

by Dan Pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Day
Feb 10, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Dan, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 04, 2025

Service advisor was very helpful. Communication was acceptable. Wait time was a little excessive for repair More

by gregorysmmns7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Scott
Feb 07, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

I came in for my appointment and was greeted immediately. Swift service, all of my questions were answered and the process was very easy. Couldn’t ask for much more, thank you Sterling McCall Lexus Clear Lak More

by Paulwilliams328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you had a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 01, 2025

Always have the best service! The advisors are always so professional and explain all the work that needs to be completed. Have been a satisfied customer since I purchased my firs More

by sonia.t.horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

Called to make reservations for a simple oil change. Was given an appointment to which I showed up on time only to find out the appointment was to see a service advisor. This appointment was to be for a More

by stansel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 07, 2025 -

Sterling McCall Lexus Clear Lake responded

We are sorry to hear about the wait time you faced in our service department. We have a process that involves a consultation with our Service consultant, which we go over the history, take pictures of existing damages and go over the condition of your vehicle. This is to ensure that we do not miss anything upon drop off. Along with the thorough check in process, we do perform a multipoint inspection, including a video and we also wash your vehicle. All these benefits add time to an oil change, and we feel that that these services give our guest a premium experience but also add a bit more time to the visit. Please reach out to me if you would like to further discuss your service visit with me. Fidel Garza 281-853-1488

January 31, 2025

LEXUS CLEARLAKE offers great service. The service providers are attentive and make you feel valued as a customer. We have used them multiple times and will continue to use them as our dea More

by kelli.lachner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 31, 2025

Great customer service from Johnny! The guy was an excellent server. 10 out of 10 More

by Damian G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny was an excellent server. Great customer service.
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello Damian, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 31, 2025

Mr.John Girgis really went above and beyond on my experience to purchase my new Lexus , he exceed the level of excellence and professional service. Mr. Girgis goes the extra mile to resolve any is More

by Lou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Girgis
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus Clear Lake. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

January 30, 2025

Always a great experience, I keep coming back because it’s more than just a car sale. More

by dantetpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 30, 2025

Dealer had been very helpful. except this review that wants at least 15 words and no less! I don’t want yo take the time to write a book on the care and consideration that shoul More

by cartergj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
patrick schoenvogel
Feb 03, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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