Sterling McCall Lexus Clear Lake

My recent experience at Clear Lake Lexus was exceptional. The sales advisor, Melissa, was incredibly kind, professional, and never pushy. They took the time to explain everything clearly and answered all my The sales advisor, Melissa, was incredibly kind, professional, and never pushy. They took the time to explain everything clearly and answered all my questions patiently. I appreciated their non-aggressive approach, which made the entire process stress-free. I would highly recommend this dealership for their outstanding customer service. More

This was absolutely a great experience, from the moment I drove up, until I drove off. I entered the service area, which you pull into one of the garage doors and park in the enclosed garage check-in area. I drove up, until I drove off. I entered the service area, which you pull into one of the garage doors and park in the enclosed garage check-in area. I was immediately greeted by one of the staff members. He asked me the purpose of my visit and assigned me an advisor. I then met Mr. Dean who would be my advisor for the day. He sure was a great guy, professional and courteous. I let him know what service I needed for my vehicle. He explained what would take place and gave me an estimated time of completion. In the meantime, I ventured into the waiting room where I enjoyed a cup of hot chocolate from the self-serve beverage machine and some complimentary snacks. There is also a beverage vending machine. The seating was absolutely comfortable. Mr. Dean came and let me know that my vehicle was almost ready. They provide a complimentary vehicle wash and that's where my vehicle was. Shortly after that, the young lady called me to the cashier desk to pay for the service. She was very nice and courteous. She informed me what would happen next, which was to wait by the service door until the vehicle and keys were brought up. Mr. Dean ensured I got my vehicle remote and I was on my way. The entire facility was immaculate and this was an overall great experience. More

Everything went great and was fixed. All the car maintenance issues were addressed. 50k check up went great. All the car maintenance issues were addressed. 50k check up went great. More

Great customer service. John was knowledgeable and helpful. Got me in and out in a timely manner John was knowledgeable and helpful. Got me in and out in a timely manner More

After a service scheduling mix up, Sterling McCall Lexus Clearlake was able to work me in and were friendly and courteous about it. Clearlake was able to work me in and were friendly and courteous about it. More

I have experienced 2 other service reps but once I came across Kevin I am finally happy! He solved my problems almost before I could even explain them. Super fast, understanding, and attentive. I will now across Kevin I am finally happy! He solved my problems almost before I could even explain them. Super fast, understanding, and attentive. I will now only service with Kevin. He didn’t treat me as a number on the list. More

Ashley went above the effort to take care of my request. I really appreciate it!! I really appreciate it!! More

Kevin was very prompt and pleasant. My service was completed quickly and efficiently. Thanks Kevin!! My service was completed quickly and efficiently. Thanks Kevin!! More

Kevin was really good during this unexpected service. He kept me post while I waited on parts that had to be ordered and I needed to get back on the road. He kept me post while I waited on parts that had to be ordered and I needed to get back on the road. More

Excellent service and prompt. Service Advisor Kevin was very knowledgeable and informative. No waiting even on a Saturday. I was in and out in quick and even got a loaner vehicle. Service Advisor Kevin was very knowledgeable and informative. No waiting even on a Saturday. I was in and out in quick and even got a loaner vehicle. More