Sterling McCall Lexus Clear Lake

Nice quiet waiting area with all kinds of drinks and snacks. Friendly staff and finished job on time. snacks. Friendly staff and finished job on time. More

Tim Day and associates are polite, informative and competent. Tim got me in quickly, set me up with a loaner car and fixed my AC problem in a timely fashion. competent. Tim got me in quickly, set me up with a loaner car and fixed my AC problem in a timely fashion. More

I’ve been a customer since 2003, I love this dealership and the RX 350. I’d love to continue buying this car here, but it seems that Lexus isn’t standing behind the product. I have a loud squeal when the and the RX 350. I’d love to continue buying this car here, but it seems that Lexus isn’t standing behind the product. I have a loud squeal when the car is put in park and a transmission that jerks. More

Kevin is very Efficient. Surprised at how nice the car was washed and vacuumed. Nice to have uber Surprised at how nice the car was washed and vacuumed. Nice to have uber More

John was very attentive and cover all my car needs and questions in reference to my 250 Lexus. questions in reference to my 250 Lexus. More

Lexus makes the best vehicles and with a great vehicle, they have the greatest service team. Dennis Holmes was great from the greet to the street. Very knowledgeable, personable and non-pushy on the up sal they have the greatest service team. Dennis Holmes was great from the greet to the street. Very knowledgeable, personable and non-pushy on the up sale. Keep doing great, Lexus. Merry Christmas, All. More

Kevin was so amazing. So very helpful and great customer service .He informed me of every step of the process. So very helpful and great customer service .He informed me of every step of the process. More

My service advisor, Patrick is always most helpful in scheduling my appointments. He is courteous and efficient. I could not ask for a better experience. Thank you, Patrick!! scheduling my appointments. He is courteous and efficient. I could not ask for a better experience. Thank you, Patrick!! More

I had called to speak to the business office to cancel my GAP policy and had to use different phone options to them ask someone for the business office. I left vm’s starting 11/26/24 and despite calling and GAP policy and had to use different phone options to them ask someone for the business office. I left vm’s starting 11/26/24 and despite calling and leaving vm’s, never received a return call. I had to physically make an appearance to dealer on 12/4/24 to get what I needed. I didn’t appreciate that. Additionally, I have called Adam and lvm to set up a time to discuss my cars technology and also have never received a return call. Unfortunately I used someone other than Adam to address my concern. The reason for this survey was not related to the above. I had a service appt with Timothy Day who was fabulous. He kept me updated on work being done. He explained how to obtain help in the future. He’s was nice and friendly too. I also worked with Escobedo the day before when I had to show up to the dealership about technology since Adam never returned my called. Escobedo was very helpful and helped explain my issue and that is how I ended up making this service appt. Service was 5/5 stars yesterday. The 3/5 star rating was for the other issues. More

Professional, helpful and friendly staff in an immaculate dealership. They performed the scheduled service, changed a few settings I requested, accommodated all concerns. dealership. They performed the scheduled service, changed a few settings I requested, accommodated all concerns. More