Sterling McCall Lexus Clear Lake

Service is terrible. I scheduled my 2.5 year old RX350 for repair of a self diagnosed axle seal/transmission leak. I waited 4 hours for them to tell me I was right and th I scheduled my 2.5 year old RX350 for repair of a self diagnosed axle seal/transmission leak. I waited 4 hours for them to tell me I was right and the cost was $633. I told them it was under warranty. They said I was right but the repair would have to be approved. They said parts were available, but it could not be done until the following day and they would give me a loaner. I called the next day and they said parts were not available and it would be ready the following day. The next day they said parts arrived late and it would be ready the following day. I expect better service from a Lexus dealer. I’ve had slow disorganized service for all my regular service visits. I took the RX350 in for my 35,000 mile tire rotation with reservation and it took them 2 hours. The service tech apologized because it took so long. I hope their service people are trained and I don’t have problems with the repairs. More

Bought 2 cars from there. David Wurman in service is great and cares about the customer. David Wurman in service is great and cares about the customer. More

Now that I have david wurman back as my service rep the world is a much better place at your dealership world is a much better place at your dealership More

excellent service very pleased efficient service. always a pleasure coming to this dealership. thank you always a pleasure coming to this dealership. thank you More

Kevin was very professional, helpful, and he communicated well. I appreciated his suggestions because we only have about 12,000 miles on our 2021 Lexus. well. I appreciated his suggestions because we only have about 12,000 miles on our 2021 Lexus. More

Sterling McCall Service Center Of CL gives fast, professional, friendly service. Erica was awesome and Adam helped with my Technical issue. professional, friendly service. Erica was awesome and Adam helped with my Technical issue. More

Nykier really listened to want I wanted and took the time to find the right car at the right price. I am very pleased . to find the right car at the right price. I am very pleased . More

Love the car, did not like the buying experience from this dealership. Was told one thing then right before signing oh well that is only if you use our financing, when they knew from the start I was fin this dealership. Was told one thing then right before signing oh well that is only if you use our financing, when they knew from the start I was financing with my Credit Union. It was one thing after another with this dealership, I have talked to other people that dealt with other dealerships and had much better experiences. Will NOT go back, and will NOT recommend to any of my friends. More

Sterling McCall Lexus is one of the best dealerships that we have taken our vehicle. They are attentive to your deeds and don't have you sitting around for repairs all day. we have taken our vehicle. They are attentive to your deeds and don't have you sitting around for repairs all day. More

Always great service, and employees are very friendly and helpful. The dealership is also conveniently located close to my home. helpful. The dealership is also conveniently located close to my home. More