Sterling McCall Lexus Clear Lake

Very good service Helpful The best dealership in USA perfect vehicle for my needs Thanks perfect vehicle for my needs Thanks More

Phil Lambert was our customer service rep. He was honest, great at communicating and walked us through the repairs that needed to be made to my car. He was honest, great at communicating and walked us through the repairs that needed to be made to my car. More

This was absolutely a great experience, from the moment I drove up, until I drove off. I entered the service area, which you pull into one of the garage doors and park in the enclosed garage check-in area. I drove up, until I drove off. I entered the service area, which you pull into one of the garage doors and park in the enclosed garage check-in area. I was immediately greeted by one of the staff members. He asked me the purpose of my visit and assigned me an advisor. I then met Mr. Dean who would be my advisor for the day. He sure was a great guy, professional and courteous. I let him know what service I needed for my vehicle. He explained what would take place and gave me an estimated time of completion. In the meantime, I ventured into the waiting room where I enjoyed a cup of hot chocolate from the self-serve beverage machine and some complimentary snacks. There is also a beverage vending machine. The seating was absolutely comfortable. Mr. Dean came and let me know that my vehicle was almost ready. They provide a complimentary vehicle wash and that's where my vehicle was. Shortly after that, the young lady called me to the cashier desk to pay for the service. She was very nice and courteous. She informed me what would happen next, which was to wait by the service door until the vehicle and keys were brought up. Mr. Dean ensured I got my vehicle remote and I was on my way. The entire facility was immaculate and this was an overall great experience. More

My recent experience at Clear Lake Lexus was exceptional. The sales advisor, Melissa, was incredibly kind, professional, and never pushy. They took the time to explain everything clearly and answered all my The sales advisor, Melissa, was incredibly kind, professional, and never pushy. They took the time to explain everything clearly and answered all my questions patiently. I appreciated their non-aggressive approach, which made the entire process stress-free. I would highly recommend this dealership for their outstanding customer service. More

Service department was great, very courteous and friendly. Car was taken care of and I was pleased. friendly. Car was taken care of and I was pleased. More

It was great at the dealership. It was nice, clean, and professional. I felt welcome and will come back when I want a new car. It was nice, clean, and professional. I felt welcome and will come back when I want a new car. More

Everything went great and was fixed. All the car maintenance issues were addressed. 50k check up went great. All the car maintenance issues were addressed. 50k check up went great. More

Great customer service. John was knowledgeable and helpful. Got me in and out in a timely manner John was knowledgeable and helpful. Got me in and out in a timely manner More

After a service scheduling mix up, Sterling McCall Lexus Clearlake was able to work me in and were friendly and courteous about it. Clearlake was able to work me in and were friendly and courteous about it. More

I have experienced 2 other service reps but once I came across Kevin I am finally happy! He solved my problems almost before I could even explain them. Super fast, understanding, and attentive. I will now across Kevin I am finally happy! He solved my problems almost before I could even explain them. Super fast, understanding, and attentive. I will now only service with Kevin. He didn’t treat me as a number on the list. More