Back

Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,413 Reviews

18160 Gulf Freeway

Houston, TX

77546

Directions

By Type

Showing 1,413 reviews

May 29, 2025

Great service. Always feel well taken care of when I visit this location. Superior customer service. More

by Deborah Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
May 31, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Deborah, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 28, 2025

They provide exceptional customer service, are very helpful and knowledgeable about any issues with your car, and always ensure you receive a great price. I want to thank Louis for ensuring I was cared More

by Clocountee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
May 30, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Louis here at Sterling McCall Lexus Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

I didn’t care for the service advisor. On my next visit I will choose a different service advisor. The service adviser I worked with seemed to be in a hurry and very unprofessional. More

by Francis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes service advisor
May 30, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi Francis, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

Always provide excellent customer service. For vehicle maintenance it's always my go to place. Dennis Holmes always takes care of all my car needs! More

by gml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
May 30, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

I had a great experience working with Aberto Alonso at the Lexus dealership. He was professional, courteous, and kept me informed with timely updates throughout the entire service process. His clear commu More

by fwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Alonso
May 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2025

Didn't seem to get the same level of service as in the past. Prices have gone up compared to past maintenance visits (e.g. 15K vs 30K) More

by TexasPharm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria
May 27, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 23, 2025

Service is always excellent. I received updates on my vehicle as well to let me know what is going on. Thank you Sterling McCall Lexus! More

by erikaprzc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 25, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

May 21, 2025

Customer service and how they treat you like family . The Cleanliness and comfort make the wait pleasant. More

by tereschendel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wyndham
May 23, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2025

I asked that the tire pressure be equalized in all four tires— This was not done— Checking it after I left. I noticed that the pressure was 45, 47, 48, and 49! Your work order specifically stated that t More

by nyelverton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria
May 23, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us. General Manager jnegrete@Group1Auto.com

May 21, 2025

Excellent service! The service center provided the level of service that clients look for, from the moment you drop your car off, to the moment that you pick it up. More

by Edie Houlden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis and Christian
May 24, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

...
4
...