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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,330 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,330 reviews

October 18, 2024

The service dept is a nightmare. They used my vehicle for personal use. Took it home with them. I researched it through my lexus app. Brought it back empty on gas. No one is ever More

by wardfrog33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dean
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Oct 25, 2024 -

Sterling McCall Lexus Clear Lake responded

wardfrog33, We are genuinely sorry to hear about the issues you faced with our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please, reach out to us directly at jrodriguez1@Sterlingmccalllexusclearlake.com so we can work towards a resolution. Jesse Rodriguez Aftersales Director

Oct 25, 2024 -

wardfrog33 responded

Ive been waiting on a call from you for almost a week. Your associate has been calling and saying you will be contacting me you are fully aware of the situation

October 17, 2024

Erkia is very helpful she know how to take her customers love her sprit always smiling. More

by motleymarylon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erkia
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Oct 19, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2024

The dealership is clean, bright which offers courteous service and knowledgeable information about the vehicles. More

by rose.gobea56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert
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Oct 19, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2024

Ashley did a really great job and made sure that I left the dealearship happy. More

by Charles Evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Charles, thanks for your praise and kind comments about Ashley. We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

I’ve used this dealership as long as I’ve had my car . I’ve always had good service More

by rujewsav1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

October 15, 2024

As always, a good experience. I have been coming here for years and have purchased 3 vehicles from this dealership. More

by Mbrierty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy Sisneros, Ashley Robertson
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

Patrick my service advisor did a magnificent job taking of my vehicle. The service at Clearlake Lexus is always outstanding. More

by otislatin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel - Service Consultant , Tony Hendricks - Sales Consultant
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Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff Patrick to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

The service was excellent and the wait was not long the service advisor was very knowledgeable about my vehicle and he let me know what all I needed at the moment very well done. More

by Sondra Hargrove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Sondra, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 14, 2024

My service advisor was amazing! He thoroughly explained the maintenance schedule with me and answered all of my questions. More

by meshae05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Careon
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2024

Patrick was very good at listening to our concerns and giving us facts and letting us make the decision that was best for us. I have a 2013 RX 350 with 250,000 miles. I plan very soon to buy another and w More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Oct 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

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