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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,330 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,330 reviews

September 24, 2024

Worked with Mike Steele and transaction was flawless and would recommend him and this dealer. Everything worked out great and love the new Lexus! More

by wiseguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Steele
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

September 24, 2024

Have appoiment at 1 still have to wait and get it done for 3 hour. 👎🏼👎🏼👎🏼 More

by Hoangg95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phill
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hoangg95, Thank you for your feedback about the extended wait time on your recent appointment, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Jesse Rodriguez Aftersales Director jrodriguez1@lexusclearlake.com

September 23, 2024

The service was very professional and courteous. I would highly recommend the dealership for service at any time More

by jfernwilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

September 23, 2024

Great service department. Wide selection of new and used vehicles. Professional, knowledgeable and friendly staff. More

by Ed66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Mickens
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

Ashley is very good dealing with customer. But mechanic messed up oil change; spilled around and smell tire burnt like and noticed smoke as well More

by ajamalgenes
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 13, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback and we apologize for the sub par service experience. Please do not hesitate to reach out to us if there is ever anything we can help with in the future.

September 21, 2024

Went in for routine maintenance and inquiry for noise coming from engine. They were quick to diagnose noise (water pump). They quickly arranged for a loaner vehicle and made arrangements for the repair More

by Judy U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes and John (didn’t get his last name)
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Judy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

September 21, 2024

The service department is great. They always take care of me, send pictures if recommending service, and are not pushy. All the service technicians we have delt with have been grea More

by Jamesandidavis
Recommend Dealer
Yes
Employees Worked With
John Murphy
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Dealership is close and overall usually a good experience.I usually stay at dealership while being serviced.Sometimes a little long on wait.Waiting room convenient and has drinks and snacks and wa More

by Ralphsheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Sep 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

September 20, 2024

Received excellent services whenever I bring my SUV in for service. I have no desire to take my SUV anywhere else More

by Lee Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Schoenv
Sep 22, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2024

Clear lake Lexus dealership is always so professional and nice. Patrick Shoenvogel is the best service representative at the dealership More

by jlizneff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogal
Sep 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

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