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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,410 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,410 reviews

October 08, 2024

Drove into the drop off area at the agreed time and waited 20 minutes and finally ask one of the people if I could get someone to care for me. One man said he would be back in a few minutes, waited aga More

by larrywseelig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Schoenvogel
Report | Print
Oct 12, 2024 -

Sterling McCall Lexus Clear Lake responded

larrywseelig, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I want to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at jrodriguez1@lexusclearlake.com, I would like to discuss how we can regain your trust. Sincerely. Jesse Rodriguez Aftersales Director jrodriguez1@lexusclearlake.com

October 08, 2024

Very nice clean and accommodating atmosphere but failed to follow through with my personal request More

by johnsonrwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy
Report | Print
Oct 13, 2024 -

Sterling McCall Lexus Clear Lake responded

johnsonrwayne, I appreciate you taking the time to inform me about your recent experience with us. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Jesse Rodriguez Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

October 08, 2024

Friendly staff…also like very much the option to schedule an appointment. Appointment option makes it easy to arrange schedule. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Frank, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 08, 2024

Took almost 3 hours just to change 1 tire! !! And their reason was because its a Saturday and they are usually busy! I have a tire warranty from Lexus so I have to bring my car to any Lexus! Ot More

by edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Day
Report | Print
Oct 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Edward, Thank you for your feedback about your recent service experience, this should not have happened, and I apologize for any inconvenience you faced due to the poor communication. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Jesse Rodriguez Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

October 08, 2024

Timely and friendly service. They recommend services in kind manner, and they take no for an answer. More

by alorosco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Day
Report | Print
Oct 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2024

Always had great customer service with everyone there. The best part for my child is he loves the snacks they offer. More

by B23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and Kevin
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Oct 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2024

My service rep was awesome and explained everything to me in detail thank you for that More

by carmichael.gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t think of his name
Report | Print
Oct 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 05, 2024

My service advisor is excellent, Patrick Schoenvogel, and Dealer service is reasonable cost and efficient. More

by gjmmmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
Report | Print
Oct 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Patrick has been our service advisor for many years and he has always done a great job for us. Patrick is the main reason why we come to this dealership More

by fbatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Oct 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 05, 2024

Quick service. Took care of the customer very well. Did not push me to get the service. More

by trungdang192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Oct 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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