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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,406 Reviews
Call Dealership (281) 853-1400
View Awards

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,406 reviews

September 26, 2024

Excellent service. Patrick Schoenvogel always goes an excellent job of explaining what options are for service. He’s thorough & helpful; very professional. I’m always More

by joymaycowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvengale
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thanks for your praise and kind comments about Patrick. We hope you have a great day!

September 26, 2024

My high rating is solely due to Dennis Holmes. He is a very courteous, respectful, knowledgeable, and considerate service writer. He listens, understands, explains, and works quickly while being More

by eacallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! We hope to see you soon!

September 26, 2024

Thx for your attention to my 2500 miles toward my 5000 milestone. I need copies of the report. Pls mail them to my address. 15210 Chandler Hollow Lane, Houston TX 77049 More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Tallden
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2024

The complete group use ideal advice, time & curticy in helping me keep my car in good running order. More

by Levernjhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback! We hope you have a great day!

September 25, 2024

The dealership is quite outstanding, honestly. Excellent customer service, work, etc. I selected the correct place to do business. More

by Edwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Edwin, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2024

Quick and friendly service Greeted quickly on service drive and fast checkout. Would definitely come back. More

by Car1660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 24, 2024

Have appoiment at 1 still have to wait and get it done for 3 hour. 👎🏼👎🏼👎🏼 More

by Hoangg95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phill
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hoangg95, Thank you for your feedback about the extended wait time on your recent appointment, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Jesse Rodriguez Aftersales Director jrodriguez1@lexusclearlake.com

September 24, 2024

Worked with Mike Steele and transaction was flawless and would recommend him and this dealer. Everything worked out great and love the new Lexus! More

by wiseguy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Steele
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

September 23, 2024

Great service department. Wide selection of new and used vehicles. Professional, knowledgeable and friendly staff. More

by Ed66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Audrey Mickens
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

September 23, 2024

The service was very professional and courteous. I would highly recommend the dealership for service at any time More

by jfernwilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

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