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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,391 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,391 reviews

August 23, 2024

Excellent service; Elmer Agosto kept me fully informed of what was needed to fix my car; done on time; Sterling McCall Clear Lake Lexus is the tops! More

by Jerrileemills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
Aug 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2024

Excellent service. My car was finished in a timely manner and was covered under my warranty More

by Amber Fruge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean & David
Aug 24, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Amber, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

All the staff is exceptional and very professional. Erika P and Alberto are the Best More

by jackiemundine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Aug 20, 2024 -

jackiemundine responded

I’m Big on Good Customer Service and the staff at Sterling McCall Lexus Clear Lake has never let me down. I purchased my Lexus from Alberto awhile back and His exceptional customer service is what make me drive there for my service for all my vehicle’s needs! Erika the young lady in the Services Department also provides great customer service. I would definitely recommend this Lexus dealership to anyone!

Sep 11, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you so much for your wonderful feedback! We're thrilled to hear that our team, especially Erika P. and Alberto, have consistently provided you with exceptional service. It's great to know that Alberto's customer service during your purchase continues to bring you back for all your vehicle's needs, and that Erika is delivering the same level of care in the service department. We truly appreciate your loyalty and recommendation, and we look forward to continuing to serve you at Sterling McCall Lexus Clear Lake!

August 20, 2024

Dean is always great to work with! Makes me feel like he knows my car. More

by J.baus38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 23, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thank you, and have a fantastic day!

August 20, 2024

Melissa is sales and she listened to what I wanted and helped me get the trade in and new vehicle where I felt comfortable. Kevin has been my advisor for the maintenance aspect and always takes care of me More

by Downbreak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Crespo
Aug 23, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! We hope you have a great day!

August 18, 2024

Lexus is definitely the most accommodating dealer. I can honestly say I've never had a bad experience with them. They did a good faith replacement on my center console which had started to crack. You More

by dm-grice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 23, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 18, 2024

Always professional friendly knowledgeable and helpful. Ericka and Patrick and the very best Jerks you informed of progress❤️❤️ More

by lloeckle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka pressley
Aug 19, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Ericka and Patrick! Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

Marty, the tire specialist was absolutely a joy to work with. He made the experience of getting a new tire on my car more at ease. Especially with me being a little emotional over being partially laid off More

by Candace Heredia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty
Aug 19, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Candace, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

Brian is very helpful and patient. We were very pleased that we came to an agreement with the purchase price for my new car. More

by lucyliutexas
Recommend Dealer
Yes
Employees Worked With
Brian Emirler
Aug 19, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Brian! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 17, 2024

This particular day it was very busy znd there wasn’t enough time to complete the needed work. More

by alexannealbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Sep 13, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Lyza Postell General Manager lpostell@lexusclearlake.com

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