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Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,672 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,672 reviews

December 13, 2025

Although the service was veey good, and given a loaner car for the duration of repairs on my car, I found the services/costs to be super expensive. I couldn't even get all of the work done that was needed More

by vgreene39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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December 13, 2025

My salesman, Peter Miko, was absolutely wonderful! ! This is the 5th Lexus that Peter has helped us buy and each time he was kind, helpful and dedicated to getting us into the car we wanted. Unfortunat More

by Troubled customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Declined
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December 13, 2025

I was 100% satisfied, same as every time I visited my Lexus dealership for service. More

by rhg1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley
Report | Print
Dec 17, 2025 -

Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 11, 2025

The folks at Lexus Clear Lake were efficient, friendly and eager to help. I would say they went above and beyond expectations to keep me informed and answer all my questions. Well done! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 17, 2025 -

Lexus Clear Lake responded

Hi Kevin, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 10, 2025

Great service great staff, Fizza and Ronnie were great. , appreciate the great service. Dealership was nice and clean and inviting More

by Ali Abbas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fizza Raza
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Dec 11, 2025 -

Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

December 10, 2025

The staff was very helpful, courteous, and organized. In the end, everything was explained clearly. I will highly recommend this service center. More

by ind217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Dec 11, 2025 -

Lexus Clear Lake responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2025

Alice in service was Amazing! !!!! Highly recommend. She called me with updates. Love the dealership More

by marydiffenbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Report | Print
Dec 10, 2025 -

Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Clear Lake. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 09, 2025

Great customer service during my experience at this location. Would for sure do business again. More

by jguev91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Rosen
Report | Print
Dec 10, 2025 -

Lexus Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 09, 2025

Service advisor provided great customer service! She kept me informed of the status of my vehicle. More

by diana.aranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Dec 10, 2025 -

Lexus Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Clear Lake. We are always more than happy to assist you if anything else comes up. Take care!

December 09, 2025

Came in to repair a manufacturer defect, warranty did not honor the defect and I ended up paying out of pocket. 2024 Lexus 350 with 14,000 miles. Beware if you purchase a new Lexus, the warranty might not More

by Jrmonteiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto, Johnny
Report | Print
Dec 11, 2025 -

Lexus Clear Lake responded

We apologies that you feel this way about the repairs on your 24 IS350. Anytime any dealership claims a warranty repair the dealer must prove to the manufacture that the root cause was due to a manufacture defect of workmanship or materials and in your case that did not fall under these categories. The condensation that you suspected that your cluster had turned out to be residue from some type of cleaner that was used on the dash that worked its way behind the clear shield. It is impossible to only have condensation on the cluster screen and not have any other evidence of water intrusion inside your cabin. We offered you a discounted price to remove the cluster and remove the plastic shield and clean this residue off and we hope you’re satisfied with the repair that we performed. If you would like to speak with me further on this matter, please feel free to contact me anytime at 281-853-1488 Fidel Garza Service Director.

Dec 11, 2025 -

Jrmonteiro responded

I've owned Lexus's for over 20 years, and have never had issues with cleaning the dash or instrument clusters. Furthermore, no where in the Lexus 2024 IS300, IS350, IS500, manual (OM53G16U) does it state to not clean the instrument cluster. It states (OM53G16U, Page 276, section 6-1) that no polish wax or polish cleaner is to be used on the instrument cluster as the panel may reflect off the windshield and cause obstruction. It does not explicitly state that no liquids or cleaners are to be used at all on the dash or instrument cluster lenses. If something on a vehicle can by compromised by simple cleaners, then the design itself is at fault and should be reasonably covered under a manufacturers warranty.

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