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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,419 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,419 reviews

August 09, 2024

Service was great as usual at clear lake Sterling McCall Lexus. Service was prompt and excellent service advisors to work with. More

by PISCACEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
Aug 11, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Was able to make an appointment for service less than 20 hrs before I needed to get in for maintenance. Patrick was awesome as usual, on time for appointment, went over my list, & started work on vehicle s More

by Annabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick, Alberto
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Annabelle, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

Greeter was very polite and everyone was attentive friendly. Making an unpleasant task almost enjoyable More

by grandecau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get names
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2024

They serve quality work everytime and are very easy to communicate with. I recommend this dealership for any services! More

by Benjuarez044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Holmes
Aug 11, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 08, 2024

Service is on time and professional. The waiting area has good snacks, coffee and tea selection More

by DrLan2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2024

Great service, they did a fantastic job. I will come definitely come back again. The adviser Denys was great in helping me get everything sorted . More

by rubenrodriguez5974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denys Holmes
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2024

They did a great job on my service work. I will definitely recommend them to my friends. More

by Jennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Jennie, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2024

My service agent was very helpful and went over all detailed repairs needed. Great customer service! More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
Aug 07, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 06, 2024

Assigned a new service rep Ashley. She did a great job. I was on the road in no time. Mentioned things I needed to address with my car. Will do when I have that much money. More

by Adrian.starks1408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson
Aug 10, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Ashley! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2024

Sales and service employees are great but since Sterling McCall took over management, customer services, perks, and the over all feel of the place is less about a luxury or semi luxury brand and more about More

by LMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Murphy, Phil with loaner cars
Aug 07, 2024 -

Sterling McCall Lexus Clear Lake responded

LMW, I apologize that we are not meeting your expectations. Can you please contact me so I can make this right? I cannot find your name in our database; I would appreciate hearing back from you via the email below. Robert Torres General Sales Manager rtorres@Sterlingmccalllexusclearlake.com

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