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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,422 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,422 reviews

July 26, 2024

Easy in and out, no waiting and always prompt service. Service advisor always discusses what is necessary. More

by christine7172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Levos
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Jul 27, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 26, 2024

Always great service , Erica has always been helpful , professional and kind . Always appreciate SM prompt accommodating service . More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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Jul 27, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

My visits is always prompt and pleasant. My service guy Kevin provides great customer service and much respect. Highly recommend this location if you’re looking to purchase. They will take c More

by Paint Appetit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello Paint, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. Thanks again for the recommendation, and have an amazing day!

July 24, 2024

I purchased my new Lexus here and found the buying process simple abs straightforward. I also do all my maintance work here and am very pleased with the quality of service. They always take me in and More

by rdfbioprof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman, Dale Levos
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 24, 2024

Great service! Mechanic does a great job on fixing the problem with my car.Alice and Kevin takes care of any problems I have! More

by LCCRINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice and Kevin
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Jul 24, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2024

Poor communication throughout dealership, from salesaman to internet intermediaries to service advisor. Was never contacted for my long waited 2nd key. More

by madiobeto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Murphy, Fred Rauschy
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

madiobeto, Thank you for your feedback on the poor communication about your second key. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jessie Rodriguez Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

July 23, 2024

I had a great experience at Lexus of clear lake. The staff was knowledgeable and friendly. They were transparent and I did not feel pressured when purchasing my new car. More

by miranda14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack way, Lesley Perez
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Jul 24, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus Clear Lake. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

Promised a loaner when purchased my car but not longer living up to that promise More

by Steve E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ana
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Steve E, Thank you for your feedback about your recent visit to the service department. I apologize for any inconvenience you faced concerning a loaner. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Robert Torres General Sales Manager rtorres@Sterlingmccalllexusclearlake.com

July 22, 2024

I’ve been coming to this dealership for 15 years for purchases and service and I’ve never had a problem. I highly recommend. The best Lexus dealership hands down! More

by Reginabeamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Roberts
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

July 22, 2024

I have been getting all my service ce at Sterling McCall because they have taken really good care of my car. I would definitely recommend this dealership for service, More

by maryewaterman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Alice Parnell was very helpful with service advice.
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Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus Clear Lake. We're happy we could meet your expectations! We look forward to your next visit! Take care!

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