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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,422 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,422 reviews

July 06, 2024

Good service I think it's a bit expensive and maintenance takes a long time need to improve. More

by longtranhoang498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jul 25, 2024 -

Sterling McCall Lexus Clear Lake responded

longtranhoang498, My apologies for the delay in this response, but I wanted to thank you for your feedback about your service visit, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jesse Rodriguez Service Director jrodriguez1@Sterlingmccalllexusclearlake.com

June 29, 2024

The man receiving the clients was professional. .the mechanic fixing the car did a poor job. More

by JohnBoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin good job
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Jul 01, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback. We apologize for the poor service visit experience you had with us. We are escalating this matter to our senior management team to ensure it is resolved. (Response posted internal – Laura V.)

Jul 26, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback about this negative experience you had with our service department because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Lyza Postell, General Manager lpostell@Sterlingmccalllexusclearlake.com

June 27, 2024

Fast and courteous service. Very accommodating and flexible. We didn’t have an appointment due to a misunderstanding yet the service department squeezed us in anyway. Thanks More

by cphan0206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Pressley
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Jun 29, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 21, 2024

From start to finish the experience at Sterling Lexus is top shelf! The drive through to drive out was without a hitch and I even got a discount and a free car wash! Thanks Dr Jesus Yañez More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
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Jun 23, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Jesse, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 20, 2024

Very please with the service that was done to my vehicle. The wait was short, keep me updated as I waited.😊 More

by Anabella Cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin Martinez
Report | Print
Jun 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Anabella, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus Clear Lake

June 20, 2024

Great experience all the way around the board, wonderful saleslady, high quality vehicle purchase, very reasonable prices! More

by jay.willi01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amena Hye
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Jun 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

June 20, 2024

Very good service. Excellent, hard-working employees. Efficient service. Comfortable surroundings for waiting for your car. More

by Debbie Shabot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Shienvogel
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Jun 21, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi Debbie, thank you so much for your positive comments about Sterling McCall Lexus Clear Lake! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2024

Awesome dealership and pleasant employees. Very clean and welcoming. Although Southwest Sterling McCall Lexus have a lot more choices for munchies and has someone in the counter to help. I st More

by nesram4biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jun 18, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

Efficiency, expertise, and kindness of the Service writer. Always explaining in a very understanding manner. More

by CeCe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka
Report | Print
Jun 17, 2024 -

Sterling McCall Lexus Clear Lake responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2024

Completely satisfied with service at Sterling McCall Lexus Clear Lake. Thanks to Ashley for her assistance. Work done in timely manner. More

by Leaguecitytiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson
Report | Print
Jun 15, 2024 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found Ashley to be so supportive during your experience here at Sterling McCall Lexus Clear Lake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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