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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,330 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,330 reviews

March 28, 2025

Phil Lambert was my Service Advisor. .the Best..Very knowledgeable and kept us updated. Thanks More

by ecboss1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Lambert, Christian
Mar 29, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we really appreciate your feedback! We can't wait to see you again, have a great day.

March 27, 2025

Dennis is always nice and very pleasant and he take care of whatever problems I have with my vehicle.. More

by rglover224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Mar 27, 2025 -

rglover224 responded

Dennis is very friendly and professional I always ask for his service when I bring my car to get service and I have been coming there for quite sometime, he is the best…

Mar 27, 2025 -

rglover224 responded

I have sent the message twice.

Mar 27, 2025 -

rglover224 responded

Ok I will do.

March 27, 2025

Phil was very helpful and kind. I appreciated him working with me to make sure my car was taken care of More

by kaylacasey91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hello, we're happy you found our staff to be so helpful during your experience here at Sterling McCall Lexus Clear Lake. Feel free to reach out to us if you need anything. Have a wonderful day.

March 27, 2025

I am always treated with courtesy and professional. My service advisor, Phil Lambert is one of the best ,really good service. More

by langread
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil lambert
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2025

I had an amazing car buying experience thanks to Yung. He was extremely knowledgeable,and patient.the process was smooth and stress free. If there's an Employee of the Month @ Sterling McCall Lexus, Yung More

by HongdaiVu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yung Truong
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus Clear Lake! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

Always polite. Professional and explains what needs to be done so that I can understand what is happening. More

by teapot214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

Polite and helpful. Sales was nice and Daniel Smith was through and truthful. The business deal went smooth in their end . More

by Christilashelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Smith
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2025

I have bought several vehicles from this dealership and Glenn Russum. Each time it was a very satisfying experience. All my concerns were answered. They do not use high pressure sales which is always a More

by Bmills3357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Glenn Russum and Robert the Sales Magr
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2025

When I bought the car they asked me to take it even though the heads up display was defective and they would fix it (under warranty) when I brought it to them for maintenance. Then they tried to get me More

by rmoses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

I completely understand your frustration and sincerely apologize for the inconvenience. We are actively working on getting the heads-up display fixed as quickly as possible. Our goal is to make this right for you, and we truly appreciate your patience. If there's anything we can do to make this process smoother for you, please let us know. Wes Gonzalez Pre-Owned Director wgonzalez@Sterlingmccalllexusclearlake.com

March 25, 2025

Very disappointed, after repairs were completed I noticed greasy fingerprints on sun visors and handhold, took it back to have it cleaned and now it smells like a rental car, instead of the new car smell it More

by Rubenromerosr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Lambert , Fidel
Mar 28, 2025 -

Sterling McCall Lexus Clear Lake responded

Thank you for brining this our attention, we apologies on how we delivered your vehicle back to you and we want to make it right. Please reach out to me at your earliest convenience to 281-853-1488 or through email fgarza@sterlingmccalllexusclearlake.com to discuss this matter We appreciate your feedback, and we look forward to speaking with you. Fidel Garza Service Manager

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