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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,429 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,429 reviews

April 04, 2024

I enjoy my car being serviced here ans the loaners that are offered but i wasn't impressed with my service advisor Elmer! Poor customer service. Lack of concern, ability to follow up with customer, follow More

by Payne
Recommend Dealer
Yes
Employees Worked With
Elmer
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Apr 12, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 03, 2024

Great staff at this location and exceptional customer service! I come here for all my service needs! More

by ahickenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery
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Apr 05, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Quick and efficient service. Elmer very helpful and no waiting when checking in. Always enjoy complementary coffee More

by Molyabb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
Report | Print
Apr 05, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a quick and efficient experience and that Elmer provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 02, 2024

My visit to Sterling Mccall was a a very positive art of my day. The techs were very attentive and addressed all of my concerns. I highly recommend this dealership for services. More

by zeke_menchaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Apr 06, 2024 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! We're thrilled that you had a positive experience at Sterling McCall Lexus Clear Lake and that the technicians were attentive to your concerns. Thank you for recommending our dealership for services. We're here to help and ensure your satisfaction with our services!

April 02, 2024

No consistency always a different price for a simple oil change can’t chance allowing them to do anything major questionable integrity More

by Pauline Samuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmer
Report | Print
Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 30, 2024

I’m very satisfied with the service from the sales person to the financing officer. More

by tonets1172
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lesley Perez, Ibrahim Emirler
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Apr 03, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

Very good, nice facility, nice environment, nice people . Good efficiency, good work, good service. Good! More

by prettymoonusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danel
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Mar 30, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

This was my first time here and it was very nice. The service area was neat and the waiting area was comfortable. More

by Leslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica and Adam
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Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

That's great to hear! We're glad that your first experience at our dealership was nice and that you found our service area neat and the waiting area comfortable.

March 28, 2024

Patrick our service manager is the best. Top notch. very caring and understanding in helping us Been our service manager for a long time. Please reward and recognize him for continued e More

by Mike
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Apr 04, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Patrick provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 27, 2024

Have been using this dealership since 2005 and have always had excellent service and service manager. They are very customer service oriented. More

by susierodriguez49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Presley, Phil Lambert
Report | Print
Apr 03, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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