Sterling McCall Lexus Clear Lake

When I bought the car they asked me to take it even though the heads up display was defective and they would fix it (under warranty) when I brought it to them for maintenance. Then they tried to get me though the heads up display was defective and they would fix it (under warranty) when I brought it to them for maintenance. Then they tried to get me to pay for it and held my car for a a week. I called to no avail. I had to go personally to the dealership to get it resolved. Not used to this from Lexus. More

Very disappointed, after repairs were completed I noticed greasy fingerprints on sun visors and handhold, took it back to have it cleaned and now it smells like a rental car, instead of the new car smell it greasy fingerprints on sun visors and handhold, took it back to have it cleaned and now it smells like a rental car, instead of the new car smell it had when I took it to them. More

Tommy smith ,Amena and Lesley where the nicest people I met and perfection will go back and buy other cars and tell friends about the dealership met and perfection will go back and buy other cars and tell friends about the dealership More

Fred was fantastic to work with - he really made the whole experience enjoyable. We are extremely pleased with our RX350. Thanks again to Fred Forshey. whole experience enjoyable. We are extremely pleased with our RX350. Thanks again to Fred Forshey. More

Very friendly and professional people. They took their time to help us during the buying process They took their time to help us during the buying process More

Always a pleasant environment and helpful staff. Thanks to Phil for all your assistance. The wait was a little long but it was a very busy Friday and Phil kept me updated. Thanks to Phil for all your assistance. The wait was a little long but it was a very busy Friday and Phil kept me updated. More

Very customer friendly and they took me without an appointment. I was so grateful! They talked me through each procedure and told me the immediate actions needed and other issues as they found them. appointment. I was so grateful! They talked me through each procedure and told me the immediate actions needed and other issues as they found them. John checked on me regularly and offered updates! More

The team is always helpful when I visit. Johnny was very helpful and kind today and kept me posted on my car. Johnny was very helpful and kind today and kept me posted on my car. More

This is the dealership where I bought my car and it is convenient to get my car serviced here. The staff are helpful, especially the people who check you in for your service provider. The wait time for a convenient to get my car serviced here. The staff are helpful, especially the people who check you in for your service provider. The wait time for a 40,000 mile service was quoted at 1.5 to 1.75 hours but my car was finished and ready for me in just over an hour. The amenities while waiting are nice and the entire dealership was renovated during Covid by new owners. The entire space is clean and open but can sometimes be loud And it is difficult at times to find a quiet place to work at a table with access to plugs. Overall, my service experiences here have been great albeit less personal than before Covid and the ownership change. More

Thanks so much for taking such good care of me, Phil. I'll definitely be back! I'll definitely be back! More