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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,355 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,355 reviews

January 23, 2024

David Wurman, my Lexus Service Consultant, is professional and goes way beyond normality in making sure I receive great service. I would definitely recommend anyone with a Lexus vehicle to have More

by Kelling.davidh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
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Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 19, 2024

Alice Parnell service expert is so friendly and listen to my concerns and also explain the finding. More

by sweetpierosalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

The gentleman who was in the service department took very good care of me. A very pleasant experience. More

by tldlmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer
Report | Print
Jan 23, 2024 -

Sterling McCall Lexus Clear Lake responded

We're glad to hear that the gentleman in the service department took very good care of you and that your experience was pleasant. Providing excellent customer service is a priority, and we appreciate your positive feedback. We're here to assist you, and thank you for choosing us for your automotive needs!

January 18, 2024

I’ve make more than a few car purchases in the past, and while car dealerships can of course be intimidating, Jhoanna was an absolute pleasure to do business with. This is a reputable dealer with kind staff More

by Dan13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhoanna
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Jan 23, 2024 -

Sterling McCall Lexus Clear Lake responded

We're thrilled to hear about your positive experience with Jhoanna and our dealership. It's wonderful that she made the car purchasing process a pleasure for you. We appreciate your feedback about our kind staff and the reputation of our dealership. Thank you for choosing to do business with us. We're here to assist you, and we look forward to continuing to meet your automotive needs!

January 17, 2024

Very clean fast response. I have previous good experience with this dealership.Friendly atmosphere and back to munch. More

by jaycthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Patrick a great man with lot of experiences.
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Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

We are delighted to hear about your positive experience with us! It's great that you found us very clean with fast responses and a friendly atmosphere. Safe travels!

January 17, 2024

Alice was a great service advisor! She was great at communicating with us about the service of my vehicle! Customer service is great! More

by pickles29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Report | Print
Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Alice provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 16, 2024

Kevin Martinez was great, dealership itself was not very helpful. Without Kevin I would be going to a different dealership. More

by teibs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Is the only one I dealt with
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Feb 09, 2024 -

Sterling McCall Lexus Clear Lake responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via phone or email. Lyza Postell General Manager Sterling McCall Lexus Clear Lake Dir. (281) 853-1413

January 16, 2024

Professional friendly reliable efficient clean convenient easy to get an appointment willing to answer questions More

by Tcbandette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika pressley
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Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

It's wonderful to hear that you had a positive experience with us, describing it as professional, friendly, reliable, efficient, clean, and convenient. Safe travels and enjoy your well-maintained vehicle!

January 16, 2024

The customer service team did and excellent job for me today especially with the weather conditions being horrible getting me out before it got really bad More

by caterrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
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Jan 19, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 15, 2024

I have been coming to this dealership for over eight years and have no complaints. Work was always done in a timely manner and the service great. More

by Jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
Report | Print
Jan 18, 2024 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business and loyalty. We are excited to help you in the future.

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