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Sterling McCall Lexus Clear Lake

Houston, TX

4.8
1,429 Reviews

18160 Gulf Freeway

Houston, TX

77546

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Showing 1,429 reviews

February 28, 2024

The dealership handles the maintenance with excellence in every way. They check all the maintenance items, inform you of all the details, provide a quick turnaround, & makes u feel your automobile is running More

by Max Kloesel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis holmes
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that the dealership handles maintenance with excellence in every way. It's great that they thoroughly check all maintenance items, provide detailed information, ensure a quick turnaround, and make you feel confident in the safety and performance of your automobile. We appreciate your kind words about Dennis, and we'll make sure to pass on the praise. Thank you for choosing our services, and we look forward to assisting you with any future automotive needs you may have! Safe and happy driving!

February 28, 2024

I had an appointment for service but I was ignored for over 10 minutes. People walked by without asking if I had an appointment or even to say hello. It was as if I was invisible. When I drove off, the s More

by dhanegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dean
Mar 01, 2024 -

Sterling McCall Lexus Clear Lake responded

I appreciate you sharing your experience with us, and I sincerely apologize for the oversight during your recent appointment. Your feedback is valuable, and I would like to personally address your concerns to ensure this doesn't happen again. Please reach out to me at your earliest convenience so we can discuss your experience further. I look forward to the opportunity to make things right. Jesse Rodriguez Service Director (281) 853-1413 jrodriguez1@Sterlingmccalllexusclearlake.com

February 28, 2024

Service was completed in good time. Melissa, Erica, and Adam were very helpful in answering the few questions I still had remaining concerning operation of the vehicle. More

by skitgal
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica, Melissa, Adam
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

It's great to hear that your service was completed efficiently and that Melissa, Erica, and Adam helped address your questions about the operation of your vehicle. We appreciate your positive feedback and hope you have a smooth and enjoyable experience with your vehicle. Safe travels!

February 27, 2024

Dependable Friendly Great hospitality Great customer service Atmosphere Reliable Fast service Efficient Helpful Professional Courteous More

by lilnessa37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pressley
Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for your positive feedback! We are committed to delivering dependable, friendly, and efficient service while maintaining a great atmosphere. Our team values professionalism, and courtesy, and aims for fast and reliable service to ensure an exceptional customer experience. We appreciate your acknowledgment of our efforts.

February 27, 2024

Excellent and courteous client reception and service. Cordial customer care, and commendable after sale relationship. More

by Cos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian I. Emirler
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

We're pleased to hear that you've had an excellent and courteous experience with our client reception and service. It's great that our customer care has been cordial, and we appreciate your acknowledgment of our commendable after-sale relationship. We value your feedback and look forward to serving you again in the future!

February 27, 2024

The process is smooth and easy from check in to check out. Staff is friendly and helpful. The wait area is fantastic. More

by Vtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer Agosto
Feb 28, 2024 -

Sterling McCall Lexus Clear Lake responded

We're delighted to hear that your experience from check-in to check-out was smooth and easy and that the staff was friendly and helpful. It's also great to know that you found the waiting area fantastic. We appreciate your positive comments and look forward to serving you again in the future!

February 26, 2024

Brought my car in for service at the 5000 mile check up and worked with Alice in the Service Dept. She was outstanding ... explained exactly what the inspection included, how long it would take, etc. Very More

by slfoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice
Mar 02, 2024 -

Sterling McCall Lexus Clear Lake responded

Thank you for sharing your positive experience with Alice at the service department during your 5,000-mile check-up. It's wonderful to hear that she provided outstanding service, explaining the inspection thoroughly and making the process smooth for you. We appreciate your feedback!

February 25, 2024

Patrick always takes great care of me. Service is tailored to my needs. He makes me feel like I am his only customer. More

by Valerie Brumfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Phil
Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that Patrick consistently takes great care of you and provides personalized service to meet your needs. Feeling like a valued and prioritized customer is crucial. Safe and happy driving!

February 24, 2024

Hillary my sales representative was very attentive to my needs and was able to locate a vehicle that meet my needs More

by charlie_rizzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hillary Hart
Feb 27, 2024 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! It sounds like Hillary did a fantastic job in helping you find a vehicle that met your needs. Enjoy your new vehicle!

February 24, 2024

On time and keep the car clean and informed the customer what's going on with the car np complain More

by khuyetl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doesn't remember
Feb 26, 2024 -

Sterling McCall Lexus Clear Lake responded

We're pleased to hear that your experience with us was on time, and that you appreciated the efforts to keep your car clean. Clear communication about what's happening with your car is crucial, and we're glad to know that you have no complaints. Thank you for choosing us, and we look forward to serving you again!

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