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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,351 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,351 reviews

December 01, 2023

Dennis and the whole team were so great helping me out today! There was a little mix-up with the appointment and they were very gracious and took care of me as soon as they could. They were very thorough More

by smac4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Dec 05, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that Dennis and the team at Sterling McCall Lexus Clear Lake provided excellent service despite a mix-up with the appointment! Thank you for your business!

December 01, 2023

Staff was very professional, friendly and courteous beyond my expectations. Will continue to spread the good news. More

by dktex.energy
Recommend Dealer
Yes
Employees Worked With
Fred, David
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Dec 06, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Amazing experience! Highly recommended Peter, he was the definition of great customer service, above & beyond. More

by brendavgarciar
Recommend Dealer
Yes
Employees Worked With
Peter Miko
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Dec 02, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

The customer service representatives are very professional and care about the customer always. Each one does a great job in making sure the customer is happy. More

by Puny Rascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Schoenvogel
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Dec 02, 2023 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear! Professionalism and genuine care from customer service representatives can truly elevate the overall experience. Ensuring customer satisfaction is crucial, and it's great to know that each representative goes the extra mile to make sure customers are happy. Thank you for your business!

November 30, 2023

It was great as usual . Easy to book appointment and work was completed timely.and satisfactory. More

by robinlcrisp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 01, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 29, 2023

Alice (Service advisor). . Was very knowledgeable and patient of our needs. Thank you so much.. Also the parts dept. was helpful with ordering part. Thank you (Randall) More

by obgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice / Randall
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Dec 01, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Alice provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

6 month service was prompt and smooth. The waiting room was comfortable. The coffee was good. More

by adowell3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
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Dec 01, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had an excellent experience at your 6 month service! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Great service. Extremely clean showroom and customer waiting room.. The Service Reps are all great. Women are treated with respect at all three locations that I More

by Dbennettinchina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant’ remember
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Dec 01, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Great service just not happy with how my IS300 keeps breaking down traded my infinity in for this and not happy with the outcome More

by ltorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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Dec 21, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (281) 853-1413. I look forward to speaking with you. Lyza Postell, General Manager

November 28, 2023

Once again Patrick hooked me up at a very reasonable price for my repair! Awesome service! More

by sxsess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Nov 30, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Patrick provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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