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Sterling McCall Lexus Clear Lake

Houston, TX

Overview
Reviews
Vehicles
4.8
1,467 Reviews
Call Dealership (281) 853-1400
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18160 Gulf Freeway

Houston, TX

77546

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Showing 1,467 reviews

December 30, 2023

The dealership didn’t meet my expectation while getting my vehicle serviced. The advisor was dismissive regarding the concern I had about my vehicle. The wait time was ridiculous for an oil change. The ent More

by PhantomLex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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December 29, 2023

Daniel Smith is a great sales person and is extremely knowledgable, patient and always willing to go the extra mile. Alice Parnell and the Service Dept is outstanding! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Smith, Alice Parnell
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Jan 03, 2024 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a fantastic experience and that Daniel and Alice provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Went to the dealership for the 95k service on my Lexus RC F. My Service Advisor Alice Parnell did an outstanding job of keeping me informed throughout my service visit. Highly recommend Lexus Clear Lake More

by Larry Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice Parnell
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Dec 30, 2023 -

Sterling McCall Lexus Clear Lake responded

That's wonderful to hear about your positive experience at Sterling McCall Lexus Clear Lake during your service visit! It sounds like Alice's excellent communication made a significant difference. We appreciate your business. We are excited to help you in the future.

December 28, 2023

All personnel from front desk to sales person to finance were all very friendly. The process was quick, easy, and extremely efficient. Everyone made the car buying process stress free. The sales person was More

by Wallacka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fizza Raza
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Dec 30, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to have provided you with a fantastic car-buying experience! Congratulations on your new vehicle! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

I was there for service and was taken right in. I was given a time frame and my service was done on time. I appreciate that because I value my time and money More

by Jblueface2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Dec 29, 2023 -

Sterling McCall Lexus Clear Lake responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 27, 2023

Great service! All my vehicle needs were taken care of. I received updates and a price quote prior to services rendered. More

by Phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
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Dec 29, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

Always courteous, willing to help and great customer service. Will work with you in getting any issues that you have resolved. More

by khalmon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wurman
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Dec 29, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 26, 2023

Excellent customer service provided by my Erika my service consultant. Dealership is clean and everyone there is friendly and knowledgeable. I left my vehicle for service and it was completed in a tim More

by Judith P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika and Victor
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Dec 29, 2023 -

Sterling McCall Lexus Clear Lake responded

It's fantastic to hear that you had a great experience and that Erika provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 25, 2023

Always very courteous and professional. Great service and a big area.to work or just hang out. More

by Mr Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Dec 27, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 25, 2023

Service is great every time I go! Fast wait time and my car is fixed right. More

by Bonita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Dec 27, 2023 -

Sterling McCall Lexus Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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