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Sterling McCall Lexus Clear Lake
Houston, TX
1,377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 17, 2023
Second car purchased from Fred Forshey. We appreciate his help and knowledge in answering all our questions and making the purchase process quick and easy We appreciate his help and knowledge in answering all our questions and making the purchase process quick and easy More
by lorberbaum.sherwin
Employees Worked With
Fred Forshay
October 17, 2023
Dealing with the employees is a pleasure! Thanks for the Uber rides to and from home, was nice playing with grandkids instead of waiting in a waiting room. Thanks for the Uber rides to and from home, was nice playing with grandkids instead of waiting in a waiting room. More
by 1art.brown
Employees Worked With
Kevin
October 17, 2023
It's too difficult to get anyone on the phone (or to call you back) unless you have their direct cell phone #. It took me 10 days of calling, talking to different people, just to get an appointment for repa you back) unless you have their direct cell phone #. It took me 10 days of calling, talking to different people, just to get an appointment for repairs, b/c as advised by Adam - my vehicle would need to be put into diagnostics as well as a part ordered, so a loaner vehicle would be necessary. Apparently, providing a loaner was a problem for Lexus, which is the first time in 30 years of my doing business w/the corporation. How many days & how many people does it take to get my vehicle in & pay your corporation to do repair work????? Also, the people you do get a hold of on the phone are of NO HELP at all, they just continue to transfer you to phone lines that have voicemail & nobody calls you back. All of this takes entirely too long to get your business done, which wastes our time, & IT'S ALL BENEATH WHAT THE LEXUS CORPORATION USED TO & STILL SHOULD STAND FOR. Whatever changes were made do not serve the customers well. More
by Catherine Vesey Edwards
Employees Worked With
ADAM; CALL CENTER; ?(832) 270-7783?; ??(281) 853-1400?; (281) 853-1406?; (832) 463-8334?; (281) 245-5525; (800) 255-3987
