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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,753 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,753 reviews

April 15, 2024

Service is efficient. Matt Torres was very nice. Pleasant place to wait. Right on time! More

by Katy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Apr 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had an efficient experience and that Matt provided nice assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 14, 2024

Nice friendly staff, clean facility. transparent staff.nice lounge while you wait for your car More

by ahmed01pk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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Apr 16, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Horrible service yesterday. Kevin my service advisor treated me terribly. Rude, dismissive, poor customer service. More

by Mnatanu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
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Apr 16, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 13, 2024

I have being taking my es 350 lexus for the last 10 years to this dealership. This is a 2007 lexus that has being kept in top shape by this dealership. Whether it's a simple engine oil change or major repair More

by Sterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Panalez
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Apr 17, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that you've been a loyal customer for the past 10 years and that your Lexus ES 350 has been kept in top shape by our dealership! Providing excellent service, whether it's a routine oil change or a major repair, is our commitment to every customer. We're glad to hear that you've been fully satisfied with both the service and the people working here. It's wonderful to hear that Mr. Joseph is providing you with clear and helpful assistance as your new service advisor. We'll be sure to pass along your appreciation to him. Thank you for trusting us with your vehicle all these years!

April 13, 2024

Super nice, very professional, promise made and promise kept, most importantly, clear and prompt communication! More

by tedliu319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Apr 16, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a nice and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Apr 16, 2024 -

tedliu319 responded

Of course!

April 12, 2024

Both my sales Jimmy and the finance guy were great. The car was clean and I’m happy. More

by Sandi_bohot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Apr 16, 2024 -

Sterling McCall Lexus responded

That's wonderful to hear! We're glad that Jimmy and the finance team provided you with a great experience, and we're delighted that you're happy with your clean car.

April 12, 2024

My service adviser was very professional and noble . I definitely come there again for all my service need. More

by Bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Pitts
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Apr 13, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Hunter was great in providing service for my vehicle. Everything was done in a timely manner and my car never looked better. Thank you! More

by Ngync96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Apr 13, 2024 -

Sterling McCall Lexus responded

That's fantastic to hear! Hunter did a great job providing service for your vehicle, and we're glad everything was done promptly and to your satisfaction.

April 12, 2024

Excellent service, timely manner. Service person gave feedback along the process. All seems good thus far More

by sue1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 16, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Marlon was very attentive and helpful throughout my visit! I was able to work on personal things and not have to worry if my vehicle was ready. More

by Jasmine Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Apr 16, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlon provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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