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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,754 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,754 reviews

April 12, 2024

Both my sales Jimmy and the finance guy were great. The car was clean and I’m happy. More

by Sandi_bohot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Apr 16, 2024 -

Sterling McCall Lexus responded

That's wonderful to hear! We're glad that Jimmy and the finance team provided you with a great experience, and we're delighted that you're happy with your clean car.

April 11, 2024

I sent my car to the dealership so they can diagnose my car running at a rough idle and they said the distributor was bad so I replaced that and they still couldn’t get it to run right so I wasted my time More

by Jeydankalina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Scala
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Apr 12, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with the repairs that we performed on your vehicle. As we communicated, the vehicle, due to its age of 28 years, has multiple conditions in need of repair. The distributor was bad and had to be replaced just to get the vehicle running so more diagnosis could be performed. Our service manager spoke with your family member earlier today to review the repair that was completed and to outline the additional work that would potentially be encountered to fully remedy the vehicle problems. Please contact me at 713-995-2621 if you would like additional information. Larry Miller Service Director

April 11, 2024

Randy was awesome! The service at Lexus is always top tier. There was complimentary omelets, snacks & coffee. The inside is clean and spacious, dedicated quiet spaces t More

by Yusuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Apr 13, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Randy provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 11, 2024

Great service. Very fast. The staff was very courteous s well. Service was provided in less than 2 hours. More

by vrouir.frankian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Apr 13, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 09, 2024

My advisor, Josh was very congenial, friendly, prompt, and informative. My overall service experience was pleasant. More

by Sunlion728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia
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Apr 11, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Josh provided congenial assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Very professional Matt is very good taken care of my car and he was on time More

by Ghassanmdow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew , Shelece Campbell
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Apr 11, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a professional experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Excellent Customer service by all the employees that attended me. Professionalism & Excellence. I will continue to service my car here! More

by mimapipo1972@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge garcia
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Apr 09, 2024 -

mimapipo1972@gmail.com responded

Excellent customer service by Jorge garcia & All the service & loaner car employees. Thank you

April 08, 2024

Marlon my specialist was great. I got an awesome service at this dealership today. Great job More

by bunmi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Apr 09, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlon provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 07, 2024

Paul Zapata manager provided amazing customer service and executed a great service recovery! He turned a negative experience into a positive one. More

by Angela Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata
Report | Print
Apr 10, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Paul provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 07, 2024

Very nice and friendly salesman easy to do business with. Good and dealership nice and clean. More

by qlo216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim, Mylinh Tran-Salazar
Report | Print
Apr 09, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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