Sterling McCall Lexus

First class treatment from the moment I pulled up. The service advisor took charge and kept me informed each step of the way. The quiet waiting area was perfect to read and get some work done while I The service advisor took charge and kept me informed each step of the way. The quiet waiting area was perfect to read and get some work done while I waited. When the service was complete, my service advisor thoroughly reviewed what was done. The paperwork was completed quickly and I was on my way. I’ve owned Lexus cars for 25 years, and the service has been consistently outstanding. More

I have used Sterling McCall to service my car since I've had it, my present service manager is Justin had it, my present service manager is Justin More

Randy Lemp our service advisor carried this entire experience. His communication was next level leaving no room for misunderstanding and we received the vehicle back in better shape than we brought it experience. His communication was next level leaving no room for misunderstanding and we received the vehicle back in better shape than we brought it in. But 2 things I would improve. 1.-The woman stationed at the rental booth was not very personable and took personal calls through an ear piece while assisting us. And 2.-It would’ve been a nice touch if the technician would’ve reset the analog clock after the service. Overall a great experience. More

The dealer I bought my car from was a man named Dan. He was such an amazing salesman and helped my family with our purchase so much. He is one of the greatest guys I have ever met and definitely the bes He was such an amazing salesman and helped my family with our purchase so much. He is one of the greatest guys I have ever met and definitely the best dealer I have ever met. This guy can make things happen and he really knows what he’s doing. Amazing guy overall, if any of my friends or family need a lexus I will always refer them to Dan. More

Sterling mcCall has listened to customers concerning customer service. There are still challenges concerning process and ease of operation but I have a service person I am happy with. The folks answeri customer service. There are still challenges concerning process and ease of operation but I have a service person I am happy with. The folks answering phone calls for scheduling service need more training. I could easily tell some were answering calls from home. I was hung up on. However, all in all I had a positive customer service experience. More

Very excellent Service. ....Jesse Hartman was very nice....on top of his job....thanks again ....Jesse Hartman was very nice....on top of his job....thanks again More

Service representative courteous and helpful. Suggested other things that might need addressing but no pressure involved. Always enjoying service here. Suggested other things that might need addressing but no pressure involved. Always enjoying service here. More

Were attentive, polite and helps. saw to all I requested. Comfortable wait and finished ahead of time. saw to all I requested. Comfortable wait and finished ahead of time. More

Excellent as Always! !! Marcos is knowledgeable and provides expert advice. Larry Miller is the BEST SERVICE DIRECTOR !! Marcos is knowledgeable and provides expert advice. Larry Miller is the BEST SERVICE DIRECTOR More

I had Great service. The estimates were honest. Free car wash. My service rep was great The estimates were honest. Free car wash. My service rep was great More