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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,759 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,759 reviews

March 25, 2024

Grant (service advisor) was really respectful and knowledgeable. He answered all my questions. Kept me up to date with my vehicle. Sterling McCall Lexus is my favorite dealership. More

by samuel fuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Mar 30, 2024 -

Sterling McCall Lexus responded

We're glad to hear that Grant provided you with respectful and knowledgeable service, answered all your questions, and kept you updated on your vehicle. At Sterling McCall Lexus, we strive to provide excellent customer service, and we appreciate your feedback. Thank you for choosing Sterling McCall Lexus as your favorite dealership!

March 25, 2024

I went in for service. Every one was professional, courteous, quick and most helpful. I will definitely be going back. More

by John E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Anthony Scala
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Mar 30, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 24, 2024

Good experience Good customer service Clean facilities Friendly staff The breakfast service was appreciated Phone charging ports required More

by mneicheril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela?
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Mar 27, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 23, 2024

Jose at Sterling McCall is the best service advisor. I wouldn’t take my car to anyone else. More

by michellemack05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Mar 27, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that Jose at Sterling McCall Lexus has provided you with exceptional service! Thank you for your loyalty, and we look forward to continuing to assist you with your vehicle needs.

March 23, 2024

This dealership has continously live up to its first class standard with regard to service and effeciency. The staff exude with excellence and professionalism. More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Mar 28, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a first class experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Always excellent service, friendly staff, great amenities for customers, easy to use website and great offerings. More

by AnaG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin B
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for your kind words! We're delighted to hear that you always have an excellent experience with us, find our staff friendly, appreciate our amenities for customers, like our easy-to-use website, and value our offerings.

March 21, 2024

Sterling McCall Lexus is always clean everywhere. Marlon is a outstanding advisor. He listen and follow through with the work. More

by orobin3131
Workmanship
Recommend Dealer
Yes
Employees Worked With
Marlon M.
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience! We're delighted to hear that Sterling McCall Lexus maintains cleanliness throughout and that Marlon provided you with outstanding service as an advisor. Listening to customers' needs and following through with the work are priorities for us, and we're glad that Marlon exemplified these qualities. We appreciate your feedback and look forward to serving you again!

March 20, 2024

Work that was supposed to be done on my car was not done. I was told it was and found out it wasn’t… very upset about that More

by Gladys77026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. I would like to find out more about your experience, but I am unable to locate your customer information based on the name in the review. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

March 20, 2024

This is my third purchase from Sterling McCall Lexus. Good sales experiences and excellent service department. More

by Gsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Mar 21, 2024 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

March 20, 2024

Justin is the best! He caught something that I forgot about. He answers all my questions and helps me so much!! More

by Kirksey _1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 22, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Justin provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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