Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,768 Reviews
Call Dealership (800) 256-6225
View Awards

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,768 reviews

March 03, 2024

My advisor was very professional knowledgeable and provided excellent customer service. I appreciated the level of detail while walking me through the process. More

by Demoulin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia
Report | Print
Mar 08, 2024 -

Sterling McCall Lexus responded

Thank you for your positive feedback! We're delighted to hear that your advisor was professional, knowledgeable, and provided excellent customer service. Providing a detailed and thorough experience is something we aim for, and we're glad you appreciated it. We appreciate your business and look forward to serving you again in the future! Safe travels!

March 02, 2024

I have been a customer of Sterling McCall for almost 20 years. I have always received excellent service. My service rep Marlon is always very courteous and always makes sure that I receive the best of ca More

by RGonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Mar 08, 2024 -

Sterling McCall Lexus responded

Thank you for being a loyal customer for nearly two decades! We appreciate your kind words and are thrilled to hear that Marlon, your service representative, consistently provides you with excellent service. We value your continued trust in Sterling McCall Lexus and look forward to serving you for many more years to come. Safe travels!

March 01, 2024

Jeff was awesome. He communicated very well on my vehicle status and explained service options. Will definitely schedule service with him in the future. More

by kbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Mar 06, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that Jeff was awesome and communicated well on your vehicle status, explaining service options. Providing clear communication and excellent service is important to us, and we're glad to have met your expectations. Your positive feedback is much appreciated, and we'll make sure to pass along your commendation to Jeff. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

March 01, 2024

Very professional customer service. My service advisor was knowledgeable about my problems that could have caused my issues.!!! More

by The 808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Mar 03, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 01, 2024

As always Sterling McCall Lexus is great! Service staff are very friendly and helpful. Our salesman (David Capin) is the best. I love my new Rx350 More

by Ldespain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff peek
Report | Print
Mar 07, 2024 -

Sterling McCall Lexus responded

Thank you for your positive feedback! We're thrilled to hear that your experience at Sterling McCall Lexus, from the service staff to your salesman David, has been great. Congratulations on your new Rx350! We appreciate your business and look forward to serving you in the future. Enjoy your new vehicle!

March 01, 2024

Fast, friendly service, great attention to details, frequent update on progress, options reviewed with customer. More

by kriszn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Mar 03, 2024 -

Sterling McCall Lexus responded

We're delighted you had a positive experience with our service! Thank you for highlighting the fast, friendly service, attention to detail, and frequent updates on progress. We aim to provide top-notch customer service, and we're pleased to know that we met your expectations. We appreciate your business and look forward to serving you again

March 01, 2024

Kinley and her team were quick to diagnose and to figure out the issue on my 2015 LS460. They had the vehicle back to me within 2 days. More

by Uptown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
Report | Print
Mar 07, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that Kinley and her team provided a quick diagnosis and resolved the issue with your 2015 LS460 efficiently. We appreciate your feedback and are pleased that your experience was positive. Safe travels in your Lexus!

March 01, 2024

I always enjoy my visit when I come there. Joseph P is the bomb. He's been my go to guy for a few years. He always makes me feel welcomed More

by rhondadouglas489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Per.
Report | Print
Mar 07, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that Joseph has been your go-to person and that you always enjoy your visits! Providing a welcoming and positive experience is important, Joseph has been delivering exceptional service. Thank you for your continued trust and loyalty. Safe travels, and we look forward to serving you again in the future!

March 01, 2024

Very polite employees and they are always very friendly with everyone not like other Lexus dealerships More

by Marcie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Report | Print
Mar 13, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that our employees are very polite and friendly, creating a positive atmosphere. Your feedback is much appreciated, and we're glad to have provided you with a pleasant experience. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

February 29, 2024

Coming in for an inspection sticker, I didn’t expect the royal treatment I received. Timely intake, follow-up and delivery of my car. This is why I’m a loyal Sterling McCall Lexus customer. More

by yvanirao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
Report | Print
Mar 02, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear that you received the royal treatment during your visit for an inspection sticker at Sterling McCall Lexus. Timely intake, follow-up, and delivery of your car are all important elements of a positive customer experience. We appreciate your loyalty. Thank you for choosing Sterling McCall Lexus, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

1
...
110
111
112
...
177