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Sterling McCall Lexus

Houston, TX

4.8
1,769 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,769 reviews

February 29, 2024

Coming in for an inspection sticker, I didn’t expect the royal treatment I received. Timely intake, follow-up and delivery of my car. This is why I’m a loyal Sterling McCall Lexus customer. More

by yvanirao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
Mar 02, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear that you received the royal treatment during your visit for an inspection sticker at Sterling McCall Lexus. Timely intake, follow-up, and delivery of your car are all important elements of a positive customer experience. We appreciate your loyalty. Thank you for choosing Sterling McCall Lexus, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 29, 2024

Everything was good. Marlon Romero is awesome. He explained everything well.He has done great job! More

by Matt
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 02, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlon provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 29, 2024

Wonderful customer service , really the care is the clients needs. They are patient and kind. More

by Tessicahp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
Mar 03, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 27, 2024

Service was excellent. Next time address this to my last name,not my maiden name. More

by brownaw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Mar 14, 2024 -

Sterling McCall Lexus responded

I'm sorry to hear that you encountered an issue with your name in our system. Could you kindly get in touch with me so I can address this matter and make things right? I am unable to locate your name in our database. Your feedback is important, so please reach out via phone or email. Additionally, please share your previous and updated information with us so we can verify and update our system accordingly. Your cooperation is appreciated as we work to ensure our records are accurate and up to date. Joey Dupuis General Manager Sterling McCall Lexus (713) 995-2605 office jdupuis@smlexus.com

February 27, 2024

Prompt ,effective ,timely efficient ,clear, good, , clean dealership to wait for the car , great with follow up More

by Kolcounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann, Shelece Campbell
Feb 28, 2024 -

Sterling McCall Lexus responded

It's great to hear that you experienced prompt, effective, timely, and efficient service at the dealership. The positive attributes like cleanliness, a comfortable waiting area, and excellent follow-up contribute to an overall positive customer experience. Your feedback is important, and our dealership looks forward to continuing to provide excellent service for you!

February 26, 2024

Had a great experience with Hilary at Sterling McCall Clear Lake. I found a car at the SW Freeway location ( 40 miles away ) that I wanted and she was able to facilitate an exchange and get the car to t More

by slfoug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hilary Hart ( Clear Lake dealership )
Feb 29, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience with Hilary and Sterling McCall Clear Lake! We're delighted to hear that Hilary provided excellent service and facilitated a smooth exchange process to get the car to the Clear Lake location. We appreciate your kind words and your satisfaction with the dealership as a whole. We look forward to serving you again, and congratulations on your new car!

February 26, 2024

Great customer service and care. They identified the problem and took the appropriate steps to correct it. Everyone was very helpful from start to finish. More

by Mjhutchinson101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Feb 27, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 26, 2024

Great experience overall! Imad Khan our sales consultant was really helpful! Will definitely be back again! More

by will_torrez0909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imad, Khan
Feb 28, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 24, 2024

Well-established dealership w friendly & experienced personnel. We bought a used Lexus that was almost exactly what we were looking for! Luckily to find it and get a very savvy salesman named Chet Sourn More

by kenayoung
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chet Soure
Feb 27, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience at the dealership! We're delighted to hear that you found a used Lexus that met your needs and that Chet, with his extensive experience, was a great help. It's also great to know that John, the finance professional, assisted you effectively through the options and closing process. Safe driving in your new vehicle!

February 24, 2024

Curtious staff,clean bathrooms and waiting areas,great snacks. Drop off area very well organized and orderly. More

by fairbankslois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 26, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that you found our staff courteous, the facilities clean, and the snacks great. Maintaining a well-organized and orderly drop-off area is important to us, and we're pleased it contributed to your positive experience. Thank you for choosing us, and we look forward to serving you again!

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