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Sterling McCall Lexus

Houston, TX

4.8
1,967 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,967 reviews

June 10, 2025

I went in to get my windows tinted and they completed it before the estimated time Thank you Marcos More

by swath_gloat6t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos
Jun 12, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found Marcos to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 09, 2025

Delayed and poor service from service advisor David Cortez. Not respectful of our time and waited for more than an hour after the car was serviced. This is not the first time this has happened. More

by Mathewsunitha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Cortez- very poor service , Ray Villarreal, Mylinh Tran-Salazar
Jun 13, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit. I will share your feedback with the service advisor and the management team so that we can improve future service. Holly Kaminga Service Director hkaminga@smlexus.com

June 09, 2025

Randy was easily accessible when I had questions or concerns and was able to provide me the answers in a timely manner. More

by Kevinavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 11, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Randy! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2025

Service rep made sure I was taking care of when I arrived and during the time I waiting. I expressed a concern before car went in and before it was done he had resolved everything. More

by Classicpittman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 11, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2025

Jose from Sterling mccall Lexus service provides an outstanding service everytime i get my van for maintainence service. I More

by joti Rao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose from service , Ray Villarreal, Mylinh Tran-Salazar
Jun 10, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2025

I had an awesome experience while at the dealership. My service advisor, Jose gave outstanding service. Than you so much! More

by Francida Gibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Jun 10, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2025

Well, I am not a person of too many words. But will say superb service. Came in for routine maintenance, great experience. Thank you Stephanie Nguyen, great customer service! More

by MemeH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguyen
Jun 11, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2025

Service takes too long, to log in and to get car when it’s ready. I arrived for a 2:30 appt at 2:28. There were so many cars waiting, it took 15 minutes before anyone came to me car. When I was told my More

by dgc1612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
Jun 11, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit. I apologize for the delay in getting your vehicle checked in and picked up. I will share your comments with our team so that we can improve future service. Holly Kaminga Service Director hkaminga@smlexus.com

June 07, 2025

Professional. Followed up on requests. Polite when checking in and leaving. Frederick was very efficient More

by carolyn_craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick, Ray Villarreal, Mylinh Tran-Salazar
Jun 10, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!

June 06, 2025

Fair, honest, transparent. Would certainly recommend Dealership to my family and friends. This is the forth vehicle purchased from Sterling McCall Lexus. Robert B. Baldwin I More

by RBBIII
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey DuPuis , David Capin
Jun 10, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

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